Provisioning Engineer
Company: Astound Broadband Powered by Wave
Location: San Luis Obispo
Posted on: May 7, 2022
Job Description:
Position Overview: Astound Broadband Powered by Wave is
currently searching for a Provisioning Engineer in our San Luis
Obispo, CA office. - This position is responsible for owning the
service delivery process from order submission through customer
acceptance of delivered Voice Services.Essential Duties and
Responsibilities:
- Maintain regular and clear communication with the customer,
manage expectations, and deliver an exceptional customer experience
during the service delivery process.
- Discover and record customer requirements, call flows, and
desired system features and functionality.
- Facilitate response to customer's technical questions
associated with VoIP and Hosted Voice services feature
functionality, portal operation, call flows and overall solutions
design.
- Prioritize work load and activities based on business
objectives.
- Program Hosted Voice implementation in MetaSwitch
- Verify call processing, call routing, feature interaction and
overall VOIP and Hosted Voice platform functionality at time of
service activation.
- Work with and manage Customer, Customer Vendors, Network
Engineering, Central Office, Field Services Technicians, and Repair
resources to successfully design, configure, and implement VoIP and
Hosted PBX services.
- Provide post-install customer support for trouble resolution,
call flow adjustment, training, and Moves, Adds, Changes, and
Disconnects.
- Responsible for all decisions regarding procedural and
technical considerations required to complete Hosted Voice product
implementations.Additional Duties and Responsibilities:
- Provide the first level of escalation to customers for
questions and issues related to their existing service 30 days
post-install.Perform all other duties as assigned by the
Provisioning Department manager and/or Director of
Implementation.Required Skills:
- 3+ years Telecommunications or VOIP experience
- Working knowledge of Voice over IP technology
- Ability to manage multiple priorities simultaneously
- Ability to communicate complex technical terms and situations
to technical and non-technical individuals
- Significant focus and follow-through with a high attention to
detail
- Strong verbal and written communication skills
- Excellent customer service
- Working knowledge with Microsoft Office (Word, Excel, Visio,
Project, etc.)Preferred Qualifications:
- IT, Computer, Telephony technician experience
- Post-High School Technical Degree or CertificationDiverse
Workforce / EEO:Astound Broadband is proud to be an Equal
Opportunity Employer. We embrace, support, and thrive on each
other's differences to maximize the experience of our teammates and
our community. We are committed to providing an environment of
mutual respect where equal employment opportunities are available
to all applicants and teammates without regard to race, color,
religion, sex, pregnancy (including childbirth, lactation and
related medical conditions), national origin, age, physical and
mental disability, marital status, sexual orientation, gender
identity, gender expression, genetic information (including
characteristics and testing), military and veteran status, and any
other characteristic protected by applicable law.Equal Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Astound Broadband Powered by Wave, San Luis Obispo , Provisioning Engineer, Engineering , San Luis Obispo, California
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