Customer Success Manager
Location: San Luis Obispo
Posted on: January 15, 2022
Postal is an offline marketing automation platform and marketplace
that helps personalize, automate, and scale direct mail, internal
and external events, branded company swag, and personalized gifts
to drive better engagement with prospects, customers, partners, and
With over $200B spent annually in B2B offline engagement, Postal's
expansive vendor marketplace, flexible integrations, and
comprehensive events portal help companies drive brand loyalty,
increase conversions, boost overall employee happiness, and improve
customer health scores.
Every business in the world can use Postal.
Postal has raised over $30m in two rounds over the last 24 months
from top tier investors Mayfield Fund (Marketo, Outreach) and OMERS
Capital (Shopify, Crunchbase). Partners include Salesforce,
Hubspot, Adobe, Outreach, Salesloft, Amazon, and Shopify.
Our nationally recognized founding team has led multiple
high-growth startups to over a $1B in market value and exits.
Employees come from all walks of life and from various locations
across the US and enjoy a comfortable work/life balance. Our
headquarters are based in San Luis Obispo, CA and we are focused on
taking care of employees, customers, and partners.
Postal.io is looking for an enthusiastic, driven, and insatiably
curious professional to join our team as a Customer Success
Manager. This is an incredible opportunity to join a nimble, fast
paced startup and make a significant impact. The CSM position is a
critical part of our customer experience team and will be a key
advocate for our customers, helping Postal.io ensure we are
consistently building a product that meets and exceeds their
Understand customer needs & use cases to provide best in class
guidance of how to optimize Postal.io.
Thinking strategically to create and deliver complex, customized
solutions that provide value to clients-- bottom line.
Onboard new subscription customers so that they begin to see value
in their investment of Postal.io as quickly as possible.
Partner with our Account Executive team to support our customers
and retain revenue on a monthly and annualized basis.
Facilitate valuable Quarterly Business Reviews with customers to
ensure they are consistently achieving their goals with
Advocate for customer needs, by listening to their use cases and
deeply understanding why they need what they need. Then partnering
with the Postal.io Product Team to meet these needs.
Work with customers and Postal.io marketing to identify case
studies that resonate with a wide & diverse audience.
Becoming an Industry Expert with researching trends and best
practices, reading business publications, seeking out learning and
development opportunities and utilizing internal training
+2 Years of Customer Success, Sales Engineering or Support
Strong ability to initiate, establish and nurture meaningful
business relationships over the phone
Upbeat and positive demeanor
Ability to maintain a high level of activity, manage multiple
competing priorities, and work effectively in a results-driven
Flexible and adaptive to change in a highly dynamic work
Outstanding written and verbal communication, presentation, and
time management skills
Passionate about teaching/instilling knowledge in others
Willing to dive into technical details of a product to understand
Critical thinker, generally curious, problem solver
Open to feedback, coachable
Strong team player
Self-starter with strong ownership skills, willing to go above and
beyond the job description
High degree of Ownership
Proficiency with Salesforce.com and Google Apps
Experience working on a performance-based compensation structure
(base + bonus)
At Postal.io we believe in a strong work/life/spiritual balance
that only comes with a strong company culture that supports its
people to do their best work. We don't take ourselves too
seriously, but we do have high expectations for our team and we ask
that they have the same for us.
We embrace people for who they are, and believe that diversity,
inclusion and belonging are our greatest strengths. Perks include
continuous learning opportunities, healthcare benefits, unlimited
PTO, team outings, volunteer opportunities, and more.
Keywords: Postal.io, San Luis Obispo , Customer Success Manager, Executive , San Luis Obispo, California
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