Desktop Manager at San Luis Obispo, CA

Company: Resource Logistics, Inc.
Location: San Luis Obispo
Posted on: May 17, 2023

Job Description:

Job Title: Desktop Manager

Work Location: San Luis Obispo, CA



Job Description-

Required Minimum 5 Years of Experience in IT Operations and Leadership Role

Total of 10+ IT experience

Good understanding of support processes and ability to manage and develop a team

Experience in managing a team of Field Support engineers, IT Support engineers

Experience on Vendor service management

• Excellent communication and co-operation skills
  
• Proactive and independent ways of working
  
• Fluent oral and written English
  
• ITIL knowledge, certificate is considered an advantage
  
• Good interpersonal skills and customer-oriented mindset
  
• Should be able to understand the IT Infrastructure, IT Change Management, Understanding of Network and Servers
  
• Should be able to work on Microsoft Office tools
  
  
  Roles & Responsibilities:
  
  Provide IT operational expertise leveraging 1) global industry standards (e.g.: ITIL) and 2) ensuring Customer s standards are followed
  
  Monitors service delivery performance and compliance with high focus on Employee Experience
  
  Has a deep understanding of:
  
  o The Site: Infrastructure, IT Challenges, Network Layout, Critical Business Processes
  
  o The Services: Who deliver What, Key Contacts
  
  o The Employees: Type, Needs and Challenges
  
  Able to execute changes/IMACs along with the larger IT team
  
  Applies a blend of subject matter, Customer environment and leadership expertise to solve simple and complex business IT operations issues
  
  Travel to sites in the cluster
  
  Work with the field services tech, field services site lead and off shore/onshore various technology teams to achieve end user wow experience
  
  
  
  Potential Candidate should have
  
  Culture of E2E Accountability and E2E mindset through:
  
  o Putting End users and Sites first
  
  o Boundary-free services and strong collaboration with other suppliers
  
  One motto
  
  o Only Site and Employee Experience matters
  
  Act First mentality
  
  Proactive vs. reactive
  
  Walk the Floor
  
  Certification in Networking (CCNA) and Microsoft (MCSE) is preferred
  
  Graduation in IT or relevant experience
  
  Thorough knowledge of Ticketing tool (SNOW) is a must
  
  Must have exposure to working in a fast pace environment
  
  Must have exposure to various technologies like Data Centers, Networking, applications
  
  Must be a quick thinker
  

Keywords: Resource Logistics, Inc., San Luis Obispo , Desktop Manager at San Luis Obispo, CA, Executive , San Luis Obispo, California