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Desktop Manager at San Luis Obispo, CA

Company: Resource Logistics, Inc.
Location: San Luis Obispo
Posted on: May 17, 2023

Job Description:

Job Title: Desktop Manager

Work Location: San Luis Obispo, CA

Job Description-

Required Minimum 5 Years of Experience in IT Operations and Leadership Role

Total of 10+ IT experience

Good understanding of support processes and ability to manage and develop a team

Experience in managing a team of Field Support engineers, IT Support engineers

Experience on Vendor service management

  • Excellent communication and co-operation skills
  • Proactive and independent ways of working
  • Fluent oral and written English
  • ITIL knowledge, certificate is considered an advantage
  • Good interpersonal skills and customer-oriented mindset
  • Should be able to understand the IT Infrastructure, IT Change Management, Understanding of Network and Servers
  • Should be able to work on Microsoft Office tools

    Roles & Responsibilities:

    Provide IT operational expertise leveraging 1) global industry standards (e.g.: ITIL) and 2) ensuring Customer s standards are followed

    Monitors service delivery performance and compliance with high focus on Employee Experience

    Has a deep understanding of:

    o The Site: Infrastructure, IT Challenges, Network Layout, Critical Business Processes

    o The Services: Who deliver What, Key Contacts

    o The Employees: Type, Needs and Challenges

    Able to execute changes/IMACs along with the larger IT team

    Applies a blend of subject matter, Customer environment and leadership expertise to solve simple and complex business IT operations issues

    Travel to sites in the cluster

    Work with the field services tech, field services site lead and off shore/onshore various technology teams to achieve end user wow experience

    Potential Candidate should have

    Culture of E2E Accountability and E2E mindset through:

    o Putting End users and Sites first

    o Boundary-free services and strong collaboration with other suppliers

    One motto

    o Only Site and Employee Experience matters

    Act First mentality

    Proactive vs. reactive

    Walk the Floor

    Certification in Networking (CCNA) and Microsoft (MCSE) is preferred

    Graduation in IT or relevant experience

    Thorough knowledge of Ticketing tool (SNOW) is a must

    Must have exposure to working in a fast pace environment

    Must have exposure to various technologies like Data Centers, Networking, applications

    Must be a quick thinker

Keywords: Resource Logistics, Inc., San Luis Obispo , Desktop Manager at San Luis Obispo, CA, Executive , San Luis Obispo, California

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