Senior Incident and Problem Manager

Company: Mindbody
Location: San Luis Obispo
Posted on: May 19, 2023

Job Description:

We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We're not just another tech company-we're far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let's see what we can accomplish together!About the right team memberYou love to dig into issues and solve problems. You know the best platform is created through collaboration and iteration and you're looking for the right opportunity, and the right team, to expand your experience. You seek feedback because it can turn good work into great work. You possess strong problem solving, analytical and time management skills], you value simplicity, and you strive to eliminate unnecessary complexity.At Mindbody, we value team members who are curious, practical, and-openminded, and who care about our product, their teammates, and their own personal growth. We're faced with an About the role

• As a Sr. Incident & Problem Manager, you will be a part of a team that has set out on a transforming how incident and problems are managed for Mindbody. Your focus will be on managing the incident lifecycle and governing the retrospective process so that our products remain highly available. You will lead complex projects that require multiple areas of technical expertise. You'll pursue continuous improvement to help Mindbody achieve its mission: Powering the world's fitness and wellness businesses and connecting them with more consumers, more effectively, than anyone else.
• Leading the end-to-end process for Mindbody incidents and retrospectives
• Communicating effectively to all Mindbody customers; internal & external
• Generating incident & performance metrics for KPI reporting
• Conducting incident readiness activities to preserve operational excellence
• Participating in the strategic planning and operational design for incident and problem management
• Participating in on-call rotation for after-hours incident supportSkills & experience
  • Have 3+ years of experience in Incident/Problem Management preferably for a SaaS company
  • Have excellent written and verbal communication skills, including the ability to translate technical concepts for non-technical audiences
  • Employ strong facilitation and leadership skills
  • Prioritize and multi-task while working under minimal supervision
  • Propensity to work and collaborate with cross-functional teams to drive resultsPay transparencyIt is Mindbody's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Mindbody's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.The base salary range for this position in the United States is $72,600 to $87,200. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.#LI-SF1Have we piqued your curiosity?Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. -
    

Keywords: Mindbody, San Luis Obispo , Senior Incident and Problem Manager, Executive , San Luis Obispo, California