Senior Incident and Problem Manager
Company: Mindbody
Location: San Luis Obispo
Posted on: May 19, 2023
Job Description:
We're revolutionizing the fitness & wellness industry, and we're
looking for talented people to help us do it. Mindbody + ClassPass
bring together the best of both sides of the market: Mindbody is
the industry's most trusted all-in-one technology platform;
ClassPass is one of the most popular apps for fitness & self-care
enthusiasts. Together we're partnering with more than 70,000
fitness studios, gyms, salons, and spas around the world. We're not
just another tech company-we're far and away the leader of our
industry. So join the team, work with mission-led people, and enjoy
amazing benefits. Let's see what we can accomplish together!About
the right team memberYou love to dig into issues and solve
problems. You know the best platform is created through
collaboration and iteration and you're looking for the right
opportunity, and the right team, to expand your experience. You
seek feedback because it can turn good work into great work. You
possess strong problem solving, analytical and time management
skills], you value simplicity, and you strive to eliminate
unnecessary complexity.At Mindbody, we value team members who are
curious, practical, and-openminded, and who care about our product,
their teammates, and their own personal growth. We're faced with an
About the role
- As a Sr. Incident & Problem Manager, you will be a part of a
team that has set out on a transforming how incident and problems
are managed for Mindbody. Your focus will be on managing the
incident lifecycle and governing the retrospective process so that
our products remain highly available. You will lead complex
projects that require multiple areas of technical expertise. You'll
pursue continuous improvement to help Mindbody achieve its mission:
Powering the world's fitness and wellness businesses and connecting
them with more consumers, more effectively, than anyone else.
- Leading the end-to-end process for Mindbody incidents and
retrospectives
- Communicating effectively to all Mindbody customers; internal &
external
- Generating incident & performance metrics for KPI
reporting
- Conducting incident readiness activities to preserve
operational excellence
- Participating in the strategic planning and operational design
for incident and problem management
- Participating in on-call rotation for after-hours incident
supportSkills & experience
- Have 3+ years of experience in Incident/Problem Management
preferably for a SaaS company
- Have excellent written and verbal communication skills,
including the ability to translate technical concepts for
non-technical audiences
- Employ strong facilitation and leadership skills
- Prioritize and multi-task while working under minimal
supervision
- Propensity to work and collaborate with cross-functional teams
to drive resultsPay transparencyIt is Mindbody's intent to pay all
Team Members competitive wages and salaries that are motivational,
fair and equitable. The goal of Mindbody's compensation program is
to be transparent, attract potential employees, meet the needs of
all current employees, and encourage Team Members to stay with our
organization.Actual compensation packages are based on several
factors that are unique to each candidate, including but not
limited to skill set, depth of experience, certifications, and
specific work location.The base salary range for this position in
the United States is $72,600 to $87,200. The total compensation
package for this position may also include performance bonus,
benefits and/or other applicable incentive compensation
plans.#LI-SF1Have we piqued your curiosity?Sound like the role for
you? We'd love to hear from you! Even if you're not 100% sure about
potential fit, we still encourage you to apply. We're looking for
the right person, not the perfect series of checkboxes.Mindbody is
an Equal Opportunity Employer. We highly value diversity at our
company and encourage people of all different backgrounds,
experiences, abilities and perspectives to apply. We do not
discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran
status, disability status, or other protected characteristics.
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Keywords: Mindbody, San Luis Obispo , Senior Incident and Problem Manager, Executive , San Luis Obispo, California
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