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Director, Cell Backhaul

Company: Astound
Location: San Luis Obispo
Posted on: November 15, 2023

Job Description:

Description Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Duties and Responsibilities:
Lead and manage the cell backhaul account management team selling directly and indirectly to wireless carriers and manage the organizational functions which is not limited to:
Act as the primary leader to direct partners in the cell backhaul space, including responsibility for technical spec review, presenting bid opportunities to Sales engineering and internal boundary partners, developing business cases and deal proposals to leadership internally and providing quoting responses on cell bids and client requests.
Manage daily relationship, information requests, process establishment, billing support as necessary, issue escalation, revenue tracking, scoping, revenue forecasting, and reporting
Develop business cases for sales, network expansion, and new market entry. Identify new business opportunities with cellular carriers by hearing needs, developing solutions, presenting business cases, and selling.
Manage primary daily business relationship with carrier.
Lead, coach, and manage employees to company and organization goals including performance improvement plans as necessary to ensure organizational success and compliance to all job requirements and company guidelines.
Set Quarterly Individual Objectives for team members and annual performance goals, rate performance per the company performance review process on time with thorough and accurate feedback.
Accelerate the growth of the business in this space including leading the teams responding to the RFPs, building business with the carrier, and expanding into new areas of each of the carriers. This will include working with the core operations team to build cost estimates for cell sites, providing context and business development expertise to inform pricing models/business cases, and presenting to leadership to obtain approval for extensive bids.
Identify new business opportunities with cellular carriers by hearing needs, developing solutions, presenting business cases, and selling. For large opportunities, this may include direct selling by the Director.
Build strong direct relationships with the wireless carriers and their operations teams.
Maintain collaborative working relationships with internal stakeholders and cross functional partners to ensure success in all areas of the customer experience.
Support weekly, regular meetings with key carriers and assigned account managers.
Lead quarterly performance reviews with key carriers with assigned account managers.
Budget annual sales targets and deliver results.
Support weekly operations calls with cell providers attended by assigned account managers to review current order status.
Key reporting of team activity, forecasting, sales results, budgeting, and other reporting as assigned.
Other duties as assigned.
Bachelor's Degree required or commensurate experience in the role
Strong and proven management\leadership skills for a minimum of 5 years.
10 + years' experience selling, engineering, and supporting large multisite deals in the wireless carrier (cellular) space.
Proven experience in business development/building a new business in the cellular space.
Large RFP experience with cellular services, FTTC, small cell.
7+ years' experience in cellular or telecommunications space.
Expertise with all facets of contracting, SLA documents, and technical spec documentation.
Knowledge, Skills and Abilities:
Strong organization skills with attention to detail and accuracy, low threshold for error in work due to the high visibility of proposals prepared for our clients.
Proven success with delivering exceptional business proposals to all levels of an organization and winning business as a result.
Excellent business judgment, technical, problem-solving, and communication skills.
Passion for flawless customer fulfillment and installation experiences.
Highly productive and prioritizes multiple tasks.
Highly proficient using MS Office products: Project, Word, Excel, PowerPoint. (Graphic programs a plus).
Excellent written and verbal communication skills.
Strong ability to partner and leverage other organizations to be successful.
Ability to turn around proposals in a short time frame as required dependent upon RFP timelines.
Strong interpersonal skills to effectively raise potential issues, build partnerships in other organizations, and hold teams accountable to customer commitments.
Willingness and ability to quickly learn and understand the cable industry, regional communities, and customers.
Recognizes the importance of quality in providing a competitive edge.
Must be able to sit for extended periods.
Must have ability to frequently use repetitive motions of the wrist, hands and/or fingers.
Must be able to work in a standard office environment; no hazardous or disagreeable work conditions.
We're Proud to Offer a Comprehensive Benefits Package Including:

  • Competitive compensation including base salary plus uncapped commissions plan (if applicable)
  • 401k with employer match
  • Insurance options including: medical, dental, vision, life and STD insurance
  • Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions.)
  • Paid Holidays: 7 days per year
  • Paid Sick Leave based on state and local ordinance (**Sick leave is specific to our West region and could vary within other geographical regions.)
  • Tuition reimbursement program
  • Employee discount program

    The base salary range in WA, OR and CA for this position is $125,000-$140,000, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
    Our Mission Statement:
    Take care of our customers
    Take care of each other
    Do what we say we are going to do
    Have fun
    EEO Statement
    Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
    CCPA Employee Privacy Policy (For California Candidates Only): Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Astound, San Luis Obispo , Director, Cell Backhaul, Executive , San Luis Obispo, California

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