Executive Team Leader SFervice & Engagement - Ventura County/ San Luis Obispo, CA
Location: San Luis Obispo
Posted on: January 7, 2020
Description:ALL ABOUT TARGET
As part of our collaborative and guest-obsessed team, you help us
create an experience that makes guestssayI love Target! When you
work at Target, youre helping every family discover the joy in
everyday life.Youre working alongside a dedicated team that brings
their passion and pride to all that they do.
At Target, we believe in our leaders having meaningful experiences
that help them build and develop skills for a career. The role of
an Executive Team Leader can provide you with the:
--- Knowledge of guest service fundamentals and experience building
and managing a guest first team culture across the store
--- Skills in guest engagement; problem solving and resolution
--- Knowledge of retail business fundamentals
--- Experience setting and planning department (s)
monthly/quarterly workload to support business priorities and
managing a team to deliver service and sales goals
--- Experience managing a team of hourly team members, leaders and
creating business strategies and goals
--- Skills in recruiting, selecting and talent management of hourly
team members and leaders
As an Executive Team Leader, no two days are ever the same, but a
typical day will most likely include the following
--- Create a guest-obsessed culture that prioritizes the guest
experience and delivers on store sales goals
--- Anticipate staffing needs, talent plan and recruit both long
and short term.
--- Manage leaders to follow up on training completion, check for
understanding, and provide continuous education opportunities.
--- Engage in consistent and meaningful development conversations
throughout the critical touch points with Team leaders.
--- Personalize recognition and appreciation to reinforce critical
guest service behaviors and promote a positive team and guest
--- Establish a culture of accountability through clear
expectations and performance management (observe, recognize and
coach) on critical behaviors.
--- Understand business reporting and guest insights to understand,
troubleshoot and follow up on opportunity areas.
--- Quickly respond to any negative guest shopping experience by
de-escalating the situation and ensuring your team understands and
feels supported to make things right for the guest.
--- Create a scheduling plan in partnership with your Team Leaders
based off of monthly and weekly business workload and guest
--- Plan, manage and follow-up on organizational and operational
--- Demonstrate a culture of ethical conduct, safety, and
compliance. Lead team to work in the same way and hold others
accountable to this commitment.
--- As a key carrier, follow all safe and secure training and
--- Address store needs (emergency, regulatory visits, etc.).
--- All other duties based on business needs.
WHAT WE ARE LOOKING FOR
We might be a great match if:
--- Working in a fun and energetic environment makes you excited.
We work efficiently and as a team to deliver for our guests
--- Providing service to our guests that makes them say I LOVE
TARGET! excites you. Thats why we love working at Target
--- Leading teams who are stocking, setting and selling Target
products sounds like your thing Thats the core of what we do
--- You arent looking for Monday thru Friday job where you are at a
computer all day We are busy all day (especially on the weekends),
making it easy for the guest to feel welcomed, inspired and
The good news is that we have some amazing training that will help
teach you everything you need to know to be an Executive Team
Leader. But there are a few skills you should have from the
--- 4 year degree or equivalent experience
--- Strong interpersonal and communication skills
--- Strong business acumen
--- Manage conflict, lead and hold others accountable
--- Relate well with and interact with all levels of the
--- Strong cognitive skills, including problem analysis, decision
making, financial and quantitative analysis
--- Learn and adapt to current technology needs
--- Manage workload and prioritize tasks independently and with a
We are an awesome place to work and care about our teams, so we
want to make sure we are clear on a few more basics that we
--- Access all areas of the building to respond to guest or team
--- Interpret instructions, reports and information
--- Scan, handle and move merchandise efficiently and safely,
including frequently lifting or moving merchandise up to 15 pounds
and occasionally lifting or moving merchandise up to 40 pounds
--- Accurately handle cash register operations and cash
--- Flexible work schedule (e.g., nights, weekends and holidays)
and regular attendance necessary
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified
sign language interpreter or other personal assistance) with the
application process upon your request as required to comply with
applicable laws. If you have a disability and require assistance in
this application process, please visit your nearest Target store or
Distribution Center or reach out to Guest Services at
1-800-440-0680 for additional information.Qualifications:
Keywords: Target, San Luis Obispo , Executive Team Leader SFervice & Engagement - Ventura County/ San Luis Obispo, CA, Hospitality & Tourism , San Luis Obispo, California
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