IT Help Desk / Customer Service

Company: Central Coast Home Health & Hospice
Location: San Luis Obispo
Posted on: January 25, 2023

Job Description:

Central Coast Home Health and Hospice is a fast-growing and locally owned organization with an excellent reputation throughout the San Luis Obispo and Santa Barbara counties. We are constantly growing and now seeking a Customer Service representative to join our team in our San Luis Obispo office. The Customer Service representative is responsible for answering the incoming requests for support from the IT department. -
Job Functions/Responsibilities

• Answer incoming phone calls to the IT department.
• New employee onboarding: - accounts creation, mobile device setups and configuration.
• Install, manage, and troubleshoot various APPs.
• Provide end-user support as needed: - hardware and software troubleshooting; email; wireless connectivity.
• Update and maintain various web-based user accounts.
• Coordinate with staff members, existing vendors, and service providers.
• Identify user needs, provide end-user training as appropriate.
• Participation in the development and improvement of processes and internal controls.
• Maintaining a positive relationship with customers and vendors alike.
• Provide excellent customer service, technical background is highly desirable.Minimum Requirements
  • 1 year of IT experience preferred, willing to train the right entry-level candidate.
  • Excellent communication skills.
  • Familiar with Microsoft Office products.
  • Smart phones and tablets setup.We offer:
    • Competitive pay
    • Medical, -dental, & vision benefits
    • Paid personal days, holidays, and sick time off
    • 401(k) with matching
    • Gym membershipFor more information about -our company and -to apply, please visit our website at -
      
      

Keywords: Central Coast Home Health & Hospice, San Luis Obispo , IT Help Desk / Customer Service, Hospitality & Tourism , San Luis Obispo, California