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ServiceNow Developer

Company: MINDBODY, Inc
Location: San Luis Obispo
Posted on: March 9, 2019

Job Description:

MINDBODY's IT team is seeking an experienced ServiceNow Developer. The role supports end users within the organization, helping departments in the use of various types of software programs to efficiently and effectively fulfill business objectives. The Application Developer serves as a key technical resource and lead service administrator for the ServiceNow platform. This position also partially serves as a service developer (coding) and assists with the platform architecture. This includes configuring and troubleshooting applications and software for all internal customers, such as operations, development, and other business units. Must possess a broad background in information technology, a practical understanding of how businesses work, as well as excellent problem-solving, analytical, interpersonal, and communication skills. MINIMUM QUALIFICATIONS AND REQUIREMENTS:

  • Bachelor's Degree in MIS or related field
  • 5-7 years administrating and supporting ServiceNow
  • Minimum 4 years of experience in ServiceNow development
  • Must have experience in Service portal, Vendor Management, Governance-Compliance-Reporting GRC), Security Incident Management, Vulnerability Management, and Integration to 3rdpart Security and Vulnerability tools
  • Solid experience across Design, develop and test ServiceNow based ITSM solutions
  • Excellent Design and configure Workflow skills, Forms, RBAC and Policies. Configure Reporting and Analytics. Solid SDLC experience covering ServiceNow Development
  • Hands on Development experience of Form Customization, Business Rule, Client Script, Script Include, UI Policies, Security Rules and other objects of Service-Now
  • Solid Hands on experience in Javascript, VSTS, Web Technologies (XML, HTML, JavaScript, Web Services, REST/SOAP and of working in a SaaS environment.)
  • Experience across Implementation and configuration of ServiceNow discovery tool
  • Must be able to Develop and write clear and concise technical process documentation
  • Hands-on experience of creating Business Rules, Client Scripts, UI/Data, Policies, Script Includes, UI Actions, Workflows, etc
  • Proficiency in ITIL best practices and Experience working in an Agile development environment
  • Service now Implementation Certification is desired
  • ServiceNow Administrator Certification is required
  • Track record of having implemented, enhanced and supported an enterprise-class technology system, including planning, analysis and design, configuration, development, data migrations, system testing, cutover planning, and production support
  • Should be self-driven, good communicator and a team player; Mentor team members PRINCIPAL DUTIES AND RESPONSIBILITIES:
    • As part of onsite client facing team, work as a member of the ServiceNow team to lead and drive technical solution design sessions for assigned ServiceNow applications; generate related solution documentation
    • Develop, configure, and improve core and custom applications. Develop systems integrations and process automation; Identify opportunities to leverage automation
    • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each. Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
    • Design appropriate solutions for data import/export between Service-now and other systems
    • Manage application and platform upgrades with impact assessments & remediation plans
    • Work directly with end users to resolve escalated issues/defects within ServiceNow; Provide guidance and assistance to ServiceNow support team(s) on an ongoing basis
    • Should be able to support development of variety of applications: Incident, Problem, Change, CMDB, Discovery, Service Mapping, Portal & UI development, Asset Management, Service Catalog, HR Management
    • Partner with the various departments to define and document process, strive for operational excellence and translate business problems to solutions.
    • Manage multiple small to medium-scope projects, including requirements gathering, developing work breakdowns and project plans, track task status, and escalate as needed to keep projects on schedule
    • Define and document processes, capture functional requirements, assess technology solutions, generate use cases, create functional designs, document training plans, analyze data migration needs
    • Analyze long term requirements and make recommendations and proposals for implementing technology strategies

      Keywords: MINDBODY, Inc, San Luis Obispo , ServiceNow Developer, IT / Software / Systems , San Luis Obispo, California

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