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Helpdesk/System Engineer support

Company: Collabera
Location: San Luis Obispo
Posted on: April 3, 2021

Job Description:

Job Description Tasks to be performed daily would be creating templates outlining steps to deploy new agent updates as well as performing those updates. Work with various teams on testing the updates and ensuring there are no performance or functionality problems. Follow runbooks for daily team actions including troubleshooting, testing and deploying, but also updating those runbooks when there needs to be a change either for them being out of date or incorrect. Work with Security Engineering teams for implementing policy and permissions changes associated with the agent fleets. Work with vendors to help drive changes that are necessary if problems are discovered within the company environment. Finally, participate in on-call support. REQUIRED SKILLS: 3+ years of relevant tech experience (L4 level) Experience with Anti-Virus and Data Loss Prevention (DLP) services Experience working with different Operating Systems such as Unix/Linux, Mac, and Windows. Management of systems and infrastructure environments Experience deploying and supporting infrastructure Experience working on an on-call rotation. Experience supporting a 24x7 production environment PREFERRED SKILLS: Experience with different programming languages (Python, Java, Go, etc.) Experience with AWS products and services Performance Indicators: Metrics tracked in ticketing system Clients/ customer feedback Job Requirements Security, Engineering, Communication, Troubleshooting, SAN, Compliance, Business, VMS Other, Unix/Linux, Windows, IOS

Keywords: Collabera, San Luis Obispo , Helpdesk/System Engineer support, Other , San Luis Obispo, California

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