Under the general supervision of the Assistant Dean for Student
Success, the incumbent is responsible for supporting undergraduate
students in the Orfalea College of Business in areas of academic
advisement, counseling, and related services, including but not
limited to: advising students on course selection, concentrations,
study abroad, change of major, academic probation and the review of
students appeals for academic disqualification. This position will
also be responsible for managing and expanding support services for
special populations of OCOB students, specifically focusing on the
personal and career development, including but not limited to 2nd
years, underrepresented, and transfer students. This includes
specific outreach, and intrusive academic advising and program
coordination to expand co-curricular opportunities and pathways
that support holistic student success.
The Orfalea College of Business (OCOB) includes seven academic
areas (Accounting & Law, Economics, Finance, Industrial Technology
& Packaging, Management, HR & Information Systems, and Marketing)
that provide three bachelor degree programs, nine concentrations
and six minors. The College also has a separate Graduate Programs
office that offers a MBA degree, MS in Business Analytics, MS in
Quantitative Economics, MS in Accounting, MSA in Taxation, MS in
Packaging Value Chain and several dual degree programs. The college
has approximately 3,200 undergraduate students and 150 graduate
students. The College has an Advancement Office, Student Services
Office, Low Income Taxpayer Clinic, and student computer
laboratory. The College has approximately 100 full- and part-time
faculty and twenty staff members. The College has a base budget of
approximately $13.7 million, a college-based fee budget of
approximately $2.8 million, lottery funding and trust funds. The
College has approximately $25.3 million in endowments, with
approximately $5.3 million in payout accounts (grants, endowment
earnings, gift accounts).
Orfalea College of Business Student Services provides
comprehensive services for undergraduates from acceptance through
graduation, supporting all aspects of their academic experience.
Trained and knowledgeable peer and professional staff empower
students to achieve their unique educational goals in order to
explore and strengthen personal, academic, and career success.
Programs span advising, mentoring, multicultural business, career
readiness, including student development courses focused on student
success that support the highest graduation rates on campus and in
the CSU system.
- Demonstrated customer service experience requiring a very high
level of diplomacy and professionalism.
- Demonstrated experience in program coordination.
- Ability to use tact and diplomacy to effectively handle a broad
range of high level and sensitive interpersonal situations with
diverse personalities, and to respond appropriately to conflicts
- Demonstrated experience in one-to-one counseling and group
advising, as well as demonstrated experience in communicating
academic policies, procedures and requirements.
- Ability to initiate, establish, and foster communication and
teamwork by maintaining a positive, cooperative, productive work
atmosphere in and outside the University with the ability to
establish and maintain effective working relationships within a
diverse population and with those from various cultural
Education and Experience
Equivalent to graduation from a four-year college or university
in one of the behavioral sciences, public or business
administration or a job related field. Two years of professional
experience in one of the student services program areas or in a
related field; OR a masters degree in a job related field may be
substituted for one year of the professional experience.
Additional specialized experience during which the applicant has
acquired and successfully applied the required knowledge and
abilities may be substituted for the required education on a year
for year basis.
Anticipated Hiring Range: $51,648 - $55,200 Per Year
Classification Range: $51,648 - $73,400 Per Year
Known for its Learn by Doing pedagogy, Cal Poly is the flagship
of the world-renowned California State University system. Annually
recognized as one of the top public universities in the nation, Cal
Poly continues to offer an academic curriculum based on learned
experience gained through real-world practice. Located in San Luis
Obispo, Cal Poly is nestled comfortably among the coastal
foothills, minutes from the Pacific Ocean and equidistant to the
Bay Area and Los Angeles.
Cal Poly offers a best-in-class benefits program, including
health, dental and vision insurance, retirement participation in
the Public Employees' Retirement System, and educational benefits
for eligible employees. See our benefits website for additional
At Cal Poly, we believe that cultivating an environment that
embraces and promotes diversity is fundamental to the success of
our students, our employees and our community. Bringing people
together from different backgrounds, experiences and value systems
fosters the innovative and creative thinking that exemplifies Cal
Poly's values of free inquiry, cultural and intellectual diversity,
mutual respect, civic engagement, and social and environmental
Cal Poly's commitment to diversity informs our efforts in
recruitment, hiring and retention. California Poly is an
affirmative action/equal opportunity employer.
Following a conditional offer of employment, a background check
(including a criminal records check) must be completed
satisfactorily before any candidate may start work with Cal Poly.
Failure to satisfactorily complete the background check may result
in the withdrawal of the offer of employment. Current employees who
are offered positions on campus will be required to undergo a
background check for any position where a background check is
required by law or that Cal Poly has designated as sensitive.
The person holding this position is considered a 'mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment.
This position may be "Designated" under California State
University's Conflict of Interest Code. This would require the
filing of a Statement of Economic Interest on an annual basis and
the completion of training within 6 months of assuming office and
every 2 years thereafter.
Cal Poly, San Luis Obispo is not a sponsoring agency for staff
positions (i.e. H1-B visas).
Positions are posted for a minimum of 14 calendar days.