Patient Services Associate I

Company: Dignity Health
Location: San Luis Obispo
Posted on: May 31, 2021

Job Description:

Overview

Pacific Central Coast Health Centers (PHC), a service of Dignity Health, is a non-profit clinic organization comprised of more than 40 community health centers located on the Central Coast in cities throughout Northern Santa Barbara County, San Luis Obispo County, and Ventura County. Our experienced doctors and family health centers provide a wide range of health care services that include family care as well as a number of specialty health care services. As a Dignity Health member, PHC is a part of Dignity Health Central Coast's award-winning network of outstanding hospitals, imaging centers, laboratories, post-acute centers, and expert physicians.

Responsibilities

Position Summary:

The Patient Services Associate position is the first point of phone customer service contact for our patients, physicians, internal and external laboratory, imaging, hospital, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Patient Services Associate may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Services Associate may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. PHC is committed to excellent patient care and service. We strive to develop cohesive teams where all levels of employees can work together. That being said, we have developed the job descriptions to define the primary tasks and responsibilities. However, it does not preclude all staff to support the functions of the entire clinic. Some PSA and FSAs may be asked to do work that is outside their daily assignments, especially when working in smaller locations or when trying to address staff vacancies. This team approach will support our goal of keeping the Patient as our focus.

Qualifications

Minimum:

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment.
• Excellent interpersonal, organizational, and customer service skills are essential.
• skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Familiarity with an electronic practice management system is preferred. Experience with multi-line phones preferred.
• Medical terminology preferred.

Keywords: Dignity Health, San Luis Obispo , Patient Services Associate I, Other , San Luis Obispo, California