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Lead Rebates and Interconnection Representative

Company: Sunrun
Location: San Luis Obispo
Posted on: May 31, 2021

Job Description:

Overview:

The Rebates & Interconnection Lead will report directly to the Project Operations Supervisor and serve as an additional support to the operations of the team to drive the Interconnection and Rebates pipeline forward, be an expert in multiple utility and rebate requirements and handle escalations to ensure customer satisfaction. The ideal candidate will also demonstrate a greater understanding of the Interconnection and Rebates process and overall impact upon the Company. The Lead will work to maximize the team's internal operations by performing the job responsibilities listed below.

Responsibilities:

+ Drives material cash contribution

+ Drives cross-functional communication, collaboration, and information dissemination

+ Supports driving installation volume

+ Drives cycle time improvements

+ Serves as general leader within team and overall subject matter expert

+ Proactively identify key opportunity areas for pipeline and process improvement, build business cases

+ Drives pipeline efficiency through delegation, project prioritization, and dynamic communication to relevant stakeholders

+ Supports and leads team with task queue completion

+ Research and assists and with market changes

+ Own and oversee new process & policy development and gain buy-in from cross-functional stakeholders

+ Monitor the overall progress and performance of other teams in support of Project Operations projects

+ Use advanced understanding of ops process, policy, and systems to educate other teams and individuals

+ Monitor daily reports and work in the queues to ensure tasks are completed within SLA

+ Work with the training team to create and document cross departmental processes and

+ procedures

+ Verify Salesforce reports and fields are up-to-date

+ Evaluate completed work to ensure quality and provide feedback to team members

+ Complete special projects as requested

+ Serve as a power user for Salesforce CRM and Oracle ERP. Power user responsibilities include process development, promotions of best practices, and serving as a point of reference for all

+ related topics

+ Help schedule and facilitate productive team meetings and take notes on action items and next steps

+ Send updates to team detailing process changes in policy, rebate, tax credit, interconnection and their effective dates

+ Manage Rebates and Interconnection One Stop reference documents and One Sunrun pages

+ Facilitate rebate and interconnection administration process where needed

+ Become expert of utility Rebate and Interconnection programs and guidelines in order to process Rebate and Interconnection applications

+ Provide key contributions and recommend solutions for interdepartmental issues and see them to resolution

+ Work within escalation paths to funnel high priority issues to the appropriate parties

+ Follow up on outstanding action items to hold team members accountable

+ Perform various administrative tasks such as scanning of documents, maintaining utility and rebate program, and basic office management

+ Perform data analysis to assess impact of proposed process/policy changes, and communicate out to solicit cross-functional buy-in

+ Proactively identifies program/utility requirement changes and potential risks

+ Train new team members on incentive program and utility processes

+ Oversees creation and maintenance of training and reference materials

+ Stay updated on Sunrun's product offerings, as well as equipment changes and functionality

+ Analyze trends and challenges with interconnection/incentive pipelines and enact possible solutions

+ Identify areas of opportunity for pipeline efficiency gains and process improvement

+ Monitor automation tools as needed to meet requirements and timelines, and work with RPA team when updates are needed

Qualifications:

+ 2+ years of professional operational process experience

+ Experience supporting team leadership

+ Experience leading projects

+ Bachelor's degree; or 3-4 years of relevant experience

+ Ability to work from home a majority of the time without technological restrictions

+ Ability to work with little to no supervision

+ Experience contributing to special projects

+ Experience with the following desired:

+ CRM tools

+ Google Suite: Mail, Sheets, Docs, Forms, Data Studio

+ Excel, Microsoft Office Suite

+ Intermediate level experience conducting data analysis and reporting

+ Physical: Finger and wrist dexterity and hand/eye coordination to perform keyboard functions and data entry; prolonged periods in front of a computer (either sitting or standing); usage of office equipment

+ Visual: Reading and/or research on a computer screen

+ Audio: Inbound/outbound telephone calls; noise from environment

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.

We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.

Keywords: Sunrun, San Luis Obispo , Lead Rebates and Interconnection Representative, Other , San Luis Obispo, California

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