Operating Room Tech

Overview:

French Hospital Medical Center, located in San Luis Obispo, California, has been named one of the Nation's 100 Top Hospitals by Truven Health Analytics and is rated among the top hospitals in the nation for cardiac, orthopedic, and GI services. French Hospital has achieved the prestigious designation as a Primary Stroke Center by the Joint Commission. The Copeland, Forbes, and Rossi Cardiac Care Center provides the latest innovative cardiac and imaging technology. The hospital is also home to the unique Hearst Cancer Resource Center offering free education, resources, and support to cancer patients and their families. French Hospital Medical Center is a part of Dignity Health's Southern California Division and is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services - all recognized for quality, safety, and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. To learn more go to.

ResponsibilitiesJob Summary:
Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity.
Mission:
Dignity Health and Sponsoring congregations are committed to furthering the healing ministry of Jesus. Resources are dedicated to: delivering compassionate, high-quality, affordable health services; serving and advocating for our sisters and brothers who are poor and disenfranchised; and collaborating with others in the community to improve the quality of life.
Accountabilities:
Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity.
Performs troubleshooting for moderate to high complex hardware, software and system problems. Acts as subject matter expert for at least one device type.
May be assigned to one or more projects as a project team member.
Reporting Relationship:
Specifications:
Experience

Minimum Required:
2-4 years of experience in the service industry.
Strong knowledge of Windows operating system environment, network printing systems and Microsoft Office modules.
Solid customer service skills.
Preferred/Desired:
Healthcare experience preferred
Education
Minimum Required:
High School Diploma
Preferred/Desired:
Associates degree or technical institute degree/certificate
Special Knowledge, Skills, Abilities
Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices. Responsibilities include but, may not be limited to the following:
Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s). Escalates issues when necessary.
Responds to customer requests received via the Service Management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner.
Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes.
Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices. Identifies potential issues that could adversely impact end-user experience and takes corrective action. Participates in low complexity local and enterprise projects. Participates in on-call rotation and provides on-call support.
Performs proactive maintenance on devices. Participates in the smart hands program to assist other IT functional areas when needed.
General knowledge of Operational Level Agreements (OLAs) and always works within those metrics.
Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request Fulfillment and Problem Management.
Understanding and adherence to policies and procedures. Contributes to new or modified policies.
Provides guidance, training and problem solving assistance to other team members.

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