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Starbucks, Assistant Supervisor (9-month)

Company: Cal Poly Corp
Location: San Luis Obispo
Posted on: June 10, 2021

Job Description:

Job Title Starbucks, Assistant Supervisor (9-month) Posting Number 201000534 Posting Type Regular Contract End Date Salary Range Hiring Range $15.00 - $17.00 per hour Full Time or Part Time Full Time If Part Time, List Work Hours

Job Description Summary

The primary responsibility will be to assist in planning, directing and supervising all activities associated with the operation under the supervision of the Unit Supervisor. The position is responsible for ensuring that high professional standards are demonstrated in areas such as training and supervision of employees, optimal customer service, sanitation, cash handling, scheduling, production control, inventory levels, preventative maintenance, and a safe working environment. Recommends new products, stays current with the outside market and customer trends.

Minimum Qualifications

High school degree or the equivalent

Minimum of one year food, retail or hospitality experience necessary, two years preferred

Must be able to operate a cash register, steam wells, microwaves, knives, warmer drawers, beverage machines, can opener, bag sealer, blenders and/or general restaurant equipment

Must be able to understand oral and written communication, have a good knowledge of principles, techniques, terminology and procedures of a short order good service operation, related safety and sanitation standards and effective personnel supervision

Ability to develop successful working relationships with customers, employees and supervisors

Become ServSafe certified within the first year of service and maintain certification as required

Ability to perform complex, highly responsible and confidential duties

Excellent computer skills including Microsoft Word and Excel

Ability to prioritize, plan, organize, and meet time lines

Ability to lead others in managing tasks; train and evaluate the performance of assigned personnel

Ability to establish and maintain cooperative and effective working relationship with others

Excellent verbal and written skills and the ability to interface with all levels of staff, Board of Directors, university community, including students, faculty and staff, and the public

Interpersonal skills using tact, patience, and courtesy

Ability to maintain regular and reliable attendance

Possession of a valid California Driver's License and satisfactory driving record

A background check is required for all regular benefited positions

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment

Preferred Qualifications

Coffee/barista experience highly desirable.

Physical Demands

Ability to lift and move 50 pounds repetitively

Hearing and speaking to exchange information in person or on the telephone

Dexterity of hands, fingers, and wrist to operate a computer keyboard and calculator

Seeing to read a variety of materials

Sitting or standing for extended period of time

Physical agility to lift, carry, push, or pull objects

Commuting on an as needed basis to outside meetings and training locations

Typical Essential Functions

Provide, and train employees, in proper customer service. This includes, but is not limited to, friendly greeting, correct phone etiquette, efficient, and correct handling of complaints. Monitor and report comments and complaints from customers in an effort to enhance and improve the operation and service levels

Provide, train and monitor cash handling procedures for all cashiers to ensure that established techniques are followed. Ensure all sales are accurately accounted for on a daily basis. Research any discrepancies using approved methods and make recommendations for corrections

Perform the duties of any position as needed following prescribed procedures to ensure jobs are completed and customers are provided with optimum service

Help interview, select, evaluate, recommend wage increases, and correct performance problems of employees; direct employees as assigned; ensure safety and portion control measures are followed; and ensure that sanitation standards are followed

Monitor food safety, following HCAAP guidelines, presentation, merchandising techniques to ensure serving a safe, appealing product and generate new sales

Maintain a sanitary and safe operation. Instruct employees in safe sanitation practices. Follow prescribed safety and sanitation procedures to ensure compliance with Health Department regulations, safety standards and maximize a neat, clean appearance for our customers. Watch for and correct safety hazards such as improper lifting techniques or spills

Assist in a timely manner the following paperwork to include, but not limited to, labor schedules, Kronos timekeeping and reports, Eatec requisitions and inventory, new employee paperwork, employee evaluations, maintenance and custodial work orders. Account for and control food and labor costs

Assume the duties of the Unit Supervisor in his/her absence to be in compliance with prescribed set policies

Supervise up to 15 student assistants at a time

Directly supervise assigned employees. Carry out supervisory responsibilities in accordance with Corporation's policies and applicable laws and regulations

Supervise the daily activities of the department, including but not limited to, effective delegation of assignments, training and resources necessary to meet performance standards and assist employees in improving performance relevant to job requirements

Develop and implement an effective performance and department goals and objectives, provide performance evaluations, and implement appropriate counseling

Direct and monitor employees to ensure that they remain in compliance with policies and procedures

Subordinates may include: Student and intermittent employees

Perform other duties as assigned in an effort to provide optimum service to our customers

Perform other duties assigned

Special Instructions to Applicants

Cal Poly Corporation provides excellent benefits including medical, dental, vision, life insurance, retirement, paid sick leave/vacation and holidays. Employment is contingent upon the successful completion of a criminal background check, educational and employment verification, and reference check, as required.

Positions are 9-month appointments, with summers and academic breaks off unless work is available.

To view more information about Cal Poly Campus Dining's operations and venue information, please visit this link.

AA/EEO/Disability/Protected Veteran Employer

Keywords: Cal Poly Corp, San Luis Obispo , Starbucks, Assistant Supervisor (9-month), Other , San Luis Obispo, California

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