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Customer Assistance Representative Sr- Santa Maria

Company: Enterprise Rent-A-Car
Location: San Luis Obispo
Posted on: June 12, 2021

Job Description:

Enterprise has an exciting opportunity for a Senior Customer Assistance Representative at our Santa Maria branch. This position is Part Time and we offer $18.00 per hour. 

 

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide service to customers and all rental functions.

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 


  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Responsible for working all aspects of the rental process (e.g. rental counter, exit booth, walking tickets, return lanes, etc.)
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Perform miscellaneous and backup duties job-related duties as assigned

 

Equal Opportunity Employer/Disability/Veterans

 


  • Must be at least 18 years old
  • Must have a high school diploma or GED equivalent
  • Must have at least 1 year prior customer service or sales experience (retail, customer facing preferred)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • This position requires a valid Driver's License.
  • Apart from religious observances, must be available to work:
    • Monday: 8:30am-1:30pm
    • Thursday: 8am-6pm
    • Friday: 8am-6pm

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

Keywords: Enterprise Rent-A-Car, San Luis Obispo , Customer Assistance Representative Sr- Santa Maria, Other , San Luis Obispo, California

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