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Catering Supervisor

Company: Cal Poly Corp
Location: San Luis Obispo
Posted on: June 12, 2021

Job Description:

Job Title Catering Supervisor Posting Number 201000552 Posting Type Regular Contract End Date Salary Range Hiring Range $19.47-$23.00 per hour Full Time or Part Time Full Time If Part Time, List Work Hours

Job Description Summary

The Catering Supervisor is responsible for planning, organizing, directing, and leading the service of all catered functions for the catering department. This position must demonstrate knowledge and highly professional standards in areas such as: event design, room set-up and service, customer service, quality control, sanitation, food presentation, supervision, and training of service personnel. The Catering Supervisor is also responsible for assisting the Catering Manager in providing effective oversight of the day-to-day operation including staff supervision, event management, customer satisfaction, and brand image.

Minimum Qualifications

  • High school degree or equivalent
  • Minimum of four (4) years' experience in restaurant service with at least two (2) years of high volume catering experience and at least two (2) years in a supervisory role. Event planning is preferred
  • Ability to drive a truck with automatic or manual transmission
  • Ability to work a diverse schedule that changes weekly (weekends, holidays, early mornings and late evenings)
  • Ability to operate various kitchen equipment including high volume coffee brewing machines
  • Wide knowledge of the principles techniques and procedures of service provided at catered events
  • Experience in organizing, planning, and providing catering service for groups as large as 1,000 persons
  • Background in college or university food service preferred
  • Ability to perform complex, highly responsible and confidential duties
  • Excellent computer skills including Microsoft Word and Excel
  • Ability to prioritize, plan, organize, and meet time lines
  • Ability to lead others in managing tasks; train and evaluate the performance of assigned personnel
  • Ability to establish and maintain cooperative and effective working relationship with others
  • Excellent verbal and written skills and the ability to interface with all levels of staff, Board of Directors, university community, including students, faculty and staff, and the public.
  • Interpersonal skills using tact, patience, and courtesy
  • Ability to maintain regular and reliable attendance
  • Possession of a valid California Driver's License and satisfactory driving record
  • Skill in coordinating and scheduling catering service for a number of events held simultaneously
  • Skill in coordinating service for catering events on short notice
  • Become Servsafe certified within first year of service and maintain certification as required
  • Ability to understand and anticipate customer needs in providing professional service at catered events
  • Ability to work varied hours and day schedules in coordination with catered event needs
  • A background check is required for all regular benefited positions
  • The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment

Preferred Qualifications

Event planning is preferred

Background in college or university food service preferred

Physical Demands

  • Ability to lift and carry 50 pounds
  • Hearing and speaking to exchange information in person or on the telephone
  • Dexterity of hands, fingers, and wrist to operate a computer keyboard and calculator
  • Seeing to read a variety of materials
  • Sitting or standing for extended period of time
  • Physical agility to lift, carry, push, or pull objects
  • Commuting on an as needed basis to outside meetings and training locations

Typical Essential Functions

  • In coordination with the Catering Sales Office and Catering Sous Chef, assist in planning, service arrangements, food production, transportation, and cleanup for all catered events, including full-service, take-out, and deliveries
  • Recruit, train, schedule, supervise, and evaluate all catering service personnel to ensure consistent professional catered event service
  • Oversee staff execution of dining service and room set-up as specified by the client with a critical eye on the customer experience
  • Convey a favorable image of the department and Campus Dining to the customer by demonstrating a high degree of professionalism, technical skills, and customer relations
  • Communicate with other Campus Dining departments to ensure coordination and good working relationships
  • Maintain standing inventories of service products and supplies in a variety of service locations including the President's catering kitchen, the Alumni House, and the Central Facility to ensure consistent service
  • Maintain safe, clean, and secure storage of catering equipment and supplies in all assigned areas and recommend repairs with follow-up in order to minimize service inefficiencies
  • Monitor the quality, quantity, and food presentation of catering meals to guarantee professional customer service
  • Formulate catering service and equipment requirements and recommend purchases based on projected needs to ensure consistent quality service
  • Report accurate customer attendance to ensure correct billing for catered events
  • Directly supervise Catering Service Assistant Supervisors, intermittent/casual Catering Service employees, and student assistants
  • Carry out supervisory responsibilities in accordance with Corporation's policies and applicable laws and regulations
  • Directly oversee the creation of a weekly schedule for over 50-100 student staff and 3-5 full time employees
  • Directly responsible for the successful fulfillment of up to 40 different catered events in a single day
  • Supervise the daily activities of the department, including but not limited to, effective delegation of assignments, training and resources necessary to meet performance standards and assist employees in improving performance relevant to job requirements
  • Develop and implement an effective performance and department goals and objectives, provide performance evaluations, and implement appropriate counseling
  • Direct and monitor employees to ensure that they remain in compliance with policies and procedures
  • Perform other duties as requested by the Catering Manager

Special Instructions to Applicants

Cal Poly Corporation provides excellent benefits including medical, dental, vision, life insurance, retirement, paid sick leave/vacation and holidays. Employment is contingent upon the successful completion of a criminal background check, educational and employment verification, and reference check, as required.

To view more information about Cal Poly Campus Dining's operations and venue information, please visit this link.

AA/EEO/Disability/Protected Veteran Employer

Keywords: Cal Poly Corp, San Luis Obispo , Catering Supervisor, Other , San Luis Obispo, California

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