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Patient Service Representative- San Luis Obispo (Primary & Specialty Care)

Company: UCLA Health
Location: San Luis Obispo
Posted on: July 18, 2021

Job Description:

ResponsibilitiesIn this role, you will coordinate the activities of all staff supporting the area and interact with faculty and residents to maximize patient care, resident education and patient satisfaction. In addition, perform the full range of administrative and patient care support functions to include: assisting in coordinating patient flow throughout the clinic, from registration to discharge. Maintain clinic schedules for accuracy and patient needs utilizing EPIC/CareConnect EMR System. Evaluate and prioritize patient-related telephone calls and In-Basket messages within EPIC/CareConnect system Work as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Submit for authorizations for Medications and Specialty Services, work with all insurance plans and physicians to coordinate authorization for services and obtain benefit information from patients. Verify insurance benefits for all new patients, return visits, and ancillaries as directed. 
Qualifications

Required:

  • Minimum 2 year experience working in a fast pace clinic setting, preferably in a multispecialty practice.
  • Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.
  • Skill in prioritizing assignments and managing multiple tasks.
  • Prior experience with team building skills to include supervisory lead experience.
  • Ability to work effectively as a member of a team in order to provide effective patient care.
  • Working knowledge of EHR including appointment scheduling, procedure scheduling, the encounter system, hospital lab results and medical reports.
  • Skill in monitoring complex clinician appointment schedules.
  • Skill in speaking clearly and distinctly in person and over the telephone, using appropriate grammar and vocabulary in order to share information, effectively communicate, share and obtain information with persons from diverse social, economic and cultural backgrounds.
  • Ability to interact diplomatically and sympathetically with patients, their families, and the general public in a high volume, continuous public contact setting.
  • Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstances and respond to changing priorities and deadlines.
  • Typing ability to prepare forms, manuscripts or correspondence with speed and accuracy.
  • Skill in working independently and following through on assignments with minimal direction and in setting priorities which accurately reflect the relative importance of assignments. Ability to accept directions from management and act promptly.
  • Knowledge of medical terminology. Working knowledge of medical insurance plans and types of coverage provided.

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Keywords: UCLA Health, San Luis Obispo , Patient Service Representative- San Luis Obispo (Primary & Specialty Care), Other , San Luis Obispo, California

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