Patient Services Associate II
Company: Common Spirit
Location: San Luis Obispo
Posted on: January 12, 2022
Dignity Health's Pacific Central Coast Health Centers (PHC) is a
non-profit Community clinic organization comprised of more than 40
health centers located primarily from Ventura to Templeton,
spanning the coast. Our experienced physicians and advanced
practice providers offer a wide range of primary and specialty care
services. PHC is a part of Dignity Health Central Coast's
award-winning network of outstanding hospitals, imaging centers,
laboratories, and post-acute services.
The Patient Services Associate II position is the first point of
phone customer service contact for our patients, physicians,
internal and external laboratory, imaging, hospital, patient family
members, and vendors by offering customer service, communications,
and appropriate distribution of phone calls and messages. The
Patient Services Associate may also perform a variety of other
duties including but not limited to collecting and updating
demographics and insurance information, verification of health plan
eligibility, taking complete and accurate messages, and scheduling
mutually acceptable appointment times utilizing an electronic
practice management system. The Patient Services Associate may also
be asked to perform other clerical duties as needed and requested
to support daily clinic operation goals, bench marks, and quality
patient care initiatives per clinic guidelines. This position may
have access to third party credit card information and
transactional systems (cash registers, point of sale devices,
applications supporting credit card transactions, and reports or
other documents containing credit card information) from single
transactions or a single card at a time. The Patient Services
Associate II duties also include referrals and authorizations,
pre-registration and patient preparation.PHC is committed to
excellent patient care and service. We strive to develop cohesive
teams where all levels of employees can work together. That being
said, we have developed the job descriptions to define the primary
tasks and responsibilities. However, it does not preclude all staff
to support the functions of the entire clinic. Some PSA and FSAs
may be asked to do work that is outside their daily assignments,
especially when working in smaller locations or when trying to
address staff vacancies. This team approach will support our goal
of keeping the Patient as our focus.
* One (1) year experience as a PSA I or equivalent experience.
* Familiarity with an electronic practice management system is
* Medical terminology competency completion or equivalent
* Proficient in GE with completed competency.
* Excellent interpersonal, organizational, and customer service
skills are essential.
* Keyboarding skills and the ability to utilize computer equipment
and software are required as is experience with other types of
standard office equipment.
Keywords: Common Spirit, San Luis Obispo , Patient Services Associate II, Other , San Luis Obispo, California
Didn't find what you're looking for? Search again!