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Bilingual Client Advocate, Paso Robles Office

Company: Lumina Alliance
Location: San Luis Obispo
Posted on: May 8, 2022

Job Description:

Job DescriptionPurpose and ResponsibilitiesReporting to an Advocacy Manager, the Bilingual Client Advocate provides immediate crisis counseling, advocacy, and accompaniment services to community members who call the 24-hour crisis & information line or walk-in to the Lumina Alliance office. The Client Advocate also provides client case management as needed.Job Duties

  • Provide immediate crisis counseling and case management during office hours in-person and on the telephone.
  • Provide crisis counseling support for volunteer advocates and staff on back-up shifts as needed during after hours.
  • Provide accompaniment service to clients at detention facilities, SART Exams, law enforcement interviews, shelter intake appointments, court appointments, and in other situations as necessary.
  • Provide criminal justice and personal advocacy services to clients.
  • Complete appropriate paperwork and provide case notes for each contact with a client.
  • Maintain and update client databases and client information.
  • Maintain and update community resources and referral information.
  • Participate in regular all-staff meetings and other Lumina Alliance meetings.
  • Complete other tasks as assigned by the Advocacy Manager.Qualifications
    • Bilingual and biliterate in English and Spanish is required.
    • High school diploma or GED; Preferred associates degree in related field, human services, psychology, social sciences or sociology and/or education or experience working in victim services
    • Knowledge of sexual assault and intimate partner violence issues, social systems, cultural awareness, counseling, listening skills, and basic crisis intervention techniques highly preferred Key Characteristics
      • Excellent interpersonal skills
      • Compassionate with the instinct for open communication and collaborative, respectful relationships
      • Professional team player that is punctual, reliable and is able to establish and maintain effective work relationships
      • Must be able to work independently and have excellent problem-solving skills
      • Able to think clearly and respond appropriately in crisis situations
      • Able to work effectively with diverse groups of people
      • Possess strong written and verbal communication skills
      • Able to maintain a high level of confidentiality with sensitivity to client needs
      • Willingness to work flexible hoursRequirements
        • Must satisfactorily pass a Live Scan background check, paid for by employer.
        • Completion of Lumina Alliance's 65-hr California State Certified Sexual Assault and Domestic Violence Crisis Counselor Training (provided as on-the-job training).
        • Must have a driver's license, proof of insurance, and reliable transportation.Position Title: Bilingual Client AdvocateReports to: Advocacy ManagerHours: 40 hours/week, full time, Non-ExemptLocation: San Luis Obispo CountySalary: $19.00 with bilingual differentialBenefits
          • Generous health insurance benefits; silver tier plan premium for employee provided by employer
          • Premium paid for dental and vision insurance by employer for employee coverage
          • Life Insurance
          • IRA Retirement plan with employer matching contributions
          • Paid Time Off including 16 paid holidays
          • Opportunities to accrue additional PTO
          • Various engaging internal committees on paid time, such as the Fun Committee, Workplace Culture Hour, and many others
          • Opportunities for growth within Organization
          • Generous pet accommodations and remote work opportunitiesTo apply, please submit a cover letter and resume, position is open until filled. ABOUT LUMINA ALLIANCELumina Alliance is a non-profit 501(c)(3) organization created by the merging of RISE and Stand Strong in July 2021. Their mission is to empower those impacted by sexual and intimate partner violence through innovative advocacy, healing, prevention programs. Services include 24/7 crisis and information line, case management, restraining order assistance, legal assistance, accompaniment and advocacy, emergency shelters, transitional housing, individual and group therapy, and robust prevention education. For more information, please visit Lumina Alliance is an at-will and an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, religion, national origin, veteran status, or on the basis of disability.Lumina Alliance is a Drug Free Workplace.Powered by JazzHROU7fcv5PO2

Keywords: Lumina Alliance, San Luis Obispo , Bilingual Client Advocate, Paso Robles Office, Other , San Luis Obispo, California

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