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Lead Sales Associate

Company: GOODWILL CENTRAL COAST
Location: San Luis Obispo
Posted on: January 27, 2023

Job Description:

Job DetailsJob LocationSLO Store #26 - San Luis Obispo, CAPosition TypeFull TimeEducation LevelNot SpecifiedJob ShiftDayJob CategoryRetailDescriptionJOB SUMMARY:Wait on and serve customers at retail store locations, using customer service skills to promote sales. Perform related duties to support retail store operations. Responsible for store operations in the absence of the Store Manager and Assistant Store Manager.ESSENTIAL DUTIESOversee basic store operations in the absence of the Store Manager and Assistant Manager (including making bank deposits), ensuring store staff deliver customer service according to defined procedures.Provide guidance to staff on sales questions or issues; inform Store Manager or designee of personnel-related problems.Greet store customers; offer assistance and suggestions to customers in making product selections.Ring up sales on cash register, following cash handling procedures.Perform defined store opening/closing procedures.Place/display inventory on sales floor, following defined procedures. Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.Assist with stock rotation and markdowns, as directed by the Store Manager or designee. Prepare store donations and rotated merchandise for transfer to the central processing plant.Communicate problems, complaints, potential theft and/or safety issues to the Store Manager or designee.SECONDARY DUTIESDepending on location, may perform minor janitorial duties as required/assigned.Perform related duties as assigned.QualificationsJOB SPECIFICATIONSEDUCATION REQUIRED: High School diploma or equivalent preferred.LICENSE/CERTIFICATION REQ'D: May require a valid California class C driverlicense, depending on specific position.EXPERIENCE REQUIRED: Six month previous sales associate experienceor equivalent.KNOWLEDGE REQUIRED: Basic math ability.Familiarity with electronic cash registers.Familiarity with Goodwill Central Coast'smission and general Company and retailpolicies (this may be learned on-the-job).EQUIPMENT USED: Typical retail store equipment; typical officeequipment.SKILLS/APTITUDES/TEMPERAMENTS:Ability to communicate effectively in English, both orally and in writing. Ability tocommunicate in basic Spanish preferred.Ability to maintain self-control, deal effectively with public and work in cooperation with coworkers.Ability to tactfully explain decisions and present information clearly.Ability to learn and perform opening/closing procedures, cash register operation, bankdeposit procedures and related store operations paperwork.Ability to understand and accept directions and follow procedures.Ability to coordinate eye/hand/foot movement to safely handle and/or move merchandiseto minimize damage and eliminate hazards and accidents/injuries.Ability to move hands and fingers quickly to operate cash register.Ability to perform both repetitive and varied duties without loss of composure or efficiency.Ability to demonstrate satisfactory attendance, as outlined in Goodwill Central Coastpolicy.Depending on the specific position, may require ability to drive a vehicle in thetransaction of Company business. This requires a good driving record, and may requireproof of personal vehicle liability insurance.Ability to adhere to safe work practices as documented in Company safety policies;ability to report safety hazards/accidents promptly to supervisor or safety committeemember.EMOTIONAL EFFORT:The job involves limited emotional effort. There are few deadlines requiring little or noovertime. The work environment is routine with isolated periods of high activity/demands.JOB SETTINGWork is performed in an enclosed storeroom floor. The area is heated and ventilated. Some locations have a receiving area which is less climatically controlled and where work is occasionally performed. The working/standing surface is uniform. Dust and dirt is controlled by daily cleaning of work area and are insignificant. Noise and vibrations are insignificant; however, radios and/or televisions may be turned on.PHYSICAL DEMANDSThe work pace is steady with constant standing and walking. Frequent lifting/carrying of objects weighing up to 15 lbs., with regular lifting/carrying of objects weighing up to 25 lbs. is required. Large or heavier items (26 lbs. or more) are moved by using appropriate material handling equipment and/or assistance from co-workers.Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either orally or in writing.SUPPLEMENTAL PHYSICAL REQUIREMENTSStanding Consistently, 71-100% of the timeWalking Consistently, 71-100% of the timeSitting Rarely, 0-10% of the timeBending Regularly, 31-70% of the timePushing/pulling Regularly, 31-70% of the timeTwisting NoneClimbing Occasionally, 11-30% of the timeSquatting/kneeling Regularly, 31-70% of the timeLifting/carrying Regularly, 31-70% of the time (0-25 lbs.)Longest distance carried: 50 feet.Heaviest item carried: 25 lbs.Reaching at or above shoulder level Regularly, 31-70% of the timeReaching at or below shoulder level Regularly, 31-70% of the timeHand/finger dexterity Consistently, 71-100% of the timeTalking/hearing/seeing Normal or corrected abilities sufficient toperform tasks.JOB MODIFICATION: The physical aspects of the position may be able to be modified, depending on the specific modification and the duration of the modification required.

Keywords: GOODWILL CENTRAL COAST, San Luis Obispo , Lead Sales Associate, Other , San Luis Obispo, California

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