Front Desk Patient Care Coordinator

Company: MedBridge Development
Location: San Luis Obispo
Posted on: May 15, 2023

Job Description:

- - - - - -Front Desk Patient Care CoordinatorResponsibilities:
Front Desk Patient Care Coordinator duties will consist of, but are not limited to: -

• Greets the patient and family and is sensitive to their needs.
• Scheduling of surgical cases.
• Maintains appointment schedule for patients. Coordinates patient schedule with surgery schedule.
• Ensures that patient charts are pulled, and information is accurate prior to the surgery date.
• Screens, takes messages, routes incoming calls, and assists out-going calls.
• Responsible for keeping current registrations of patients, insurance companies and referring doctors.
• Processes and gives receipt for monies received from patients and is responsible for the petty cash fund.
• Confirms that a responsible adult (over 18 years) picks up the patient after his/her surgery and stays with them for 24 hours postoperatively.
• Set up basic patient charts for each new patient, responsible for filing and auditing patient charts, checking for completeness and accuracy of the medical transcription.
• Refer charts back to appropriate staff and surgeons for completion.
• Compile quarterly reports on medical record deficiencies and assist with peer review for the Quality Assurance and Performance Improvement (QAPI) Coordinator.
• Assure the confidentiality of all records by the required permission of the patient for releasing the chart information.
• Assure that the medical record is not shown to the patient or anyone else unless the physician approves.
• Assure that all surgical charts are locked at the end of the day.
• Ensure subpoenas and record requests are handled correctly and in a timely manner.
• Ability to train and supervise new personnel for the front office area.
• Acts as a liaison between the surgical team and the patient's family. -Key Competencies:
  To perform in this position successfully, an individual should demonstrate the following competencies:
  • Organization: Prioritize and plan work activities.
  • Problem Solving: Use time efficiently; Identify and resolve problems in a timely manner; Develop alternate solutions.
  • Judgment: Gather and analyze information in a skillful manner; Includes appropriate personnel in decision making process; Exhibits sound and accurate judgment
  • Task Management: Effectively juggle multiple tasks.
  • Quality: Demonstrate accuracy and thoroughness.
  • Patient-centric Service: Look for ways to improve and promote quality and efficiency Respond promptly to patient's needs; always Maintain composure and professionalism; Excellent telephone techniques and rapport.
  • Adaptability: Able to deal with frequent changes, delays, or unexpected events; Able to work well under pressure.
  • Dependability: Complete tasks on time or notifies appropriate person of alternate plan.
  • Teamwork: Balance team and individual responsibilities; Contribute to building a positive team spirit.
  • Safety and Security: Maintain patient confidentiality; Observes safety and security procedures; Adheres to the center's Policies and Procedures and HIPAA guidelines. -Qualifications:
    • Fully vaccinated against COVID-19.
    • High school graduate or equivalent.
    • General office experience preferred.
    • Must have current BLS certification.
    • Has full command of the English language, both verbal and written. -Benefits:
      Employees who work 30+ hours per week are eligible for the following benefits:
      • Insurance - Medical, dental, vision, life, AD&D, and long-term disability insurance.
      • Holidays - 8 paid holidays per year.
      • PTO - 25 days per year (5 weeks).
      • 401(k) - Auto enrollment in the company 401(k) plan.
      • FSA - Medical and Dependent Care Flexible Spending Accounts. -Pay Range:$17-$30 /hourPowered by JazzHR

Keywords: MedBridge Development, San Luis Obispo , Front Desk Patient Care Coordinator, Other , San Luis Obispo, California