Product Operations Lead

Company: Mindbody
Location: San Luis Obispo
Posted on: May 20, 2023

Job Description:

We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We're not just another tech company-we're far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let's see what we can accomplish together!About the right team memberMindbody is looking for a Product Operations Lead. You will be responsible for setting up the processes and tools required to support our product development organization. You will work closely with product managers, designers, engineers, customer experience and executive stakeholders to ensure that we deliver and effectively roll out impactful and differentiated products to our customers.About the role

• Develop and implement processes and tools to continuously improve our product development lifecycle, driving greater impact, quality, velocity, and cross-functional alignment.
• Continuously examine, experiment, and measure improvements to our operating model and processes; level up the organization through clear and widely adopted standards.
• Run our product roadmapping cycles, working closely with product managers and engineering managers to ensure that roadmaps are clear and tie back to company business goals and OKRs
• Track key roadmap updates and partner with product marketing to drive cross-functional communication to customers, internal stakeholders, and leadership
• Aggregate and report on core product metrics and inputs, e.g., engagement, adoption, NPS, usability, etc.
• Support team building and knowledge sharing across the Product and Engineering organization through events, trainings, etc.
• Implement and drive structured customer product feedback collection processes and program: e.g, beta testing, customer advisory panelSkills & experience
  • 5+ years of experience in product operations, product management, or related roles.
  • Strong project management skills, including the ability to develop and manage project plans, timelines, budgets, and resource allocation.
  • Excellent communication skills, with the ability to communicate complex ideas and issues to technical and non-technical stakeholders.
  • Strong analytical and problem-solving skills.
  • Experience with project management tools such as JIRA, Airtable, ADO
  • Demonstrated experience with analytics and reporting tools such as Looker, Tableau, Pendo, Mixpanel, and Excel. Strong SQL skills. If you are passionate about building scalable processes, driving business impact through technology, and generally building a culture of continuous improvement and curiosity, we want to hear from you. This is a unique opportunity to join a market leader at the forefront of the wellness industry.Pay transparencyIt is Mindbody's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Mindbody's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.The base salary range for this position in the United States is $122k to $183k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.#LI-KX #PDEUSHave we piqued your curiosity?Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. -
    

Keywords: Mindbody, San Luis Obispo , Product Operations Lead, Other , San Luis Obispo, California