Product Operations Lead
Location: San Luis Obispo
Posted on: May 20, 2023
We're revolutionizing the fitness & wellness industry, and we're
looking for talented people to help us do it. Mindbody + ClassPass
bring together the best of both sides of the market: Mindbody is
the industry's most trusted all-in-one technology platform;
ClassPass is one of the most popular apps for fitness & self-care
enthusiasts. Together we're partnering with more than 70,000
fitness studios, gyms, salons, and spas around the world. We're not
just another tech company-we're far and away the leader of our
industry. So join the team, work with mission-led people, and enjoy
amazing benefits. Let's see what we can accomplish together!About
the right team memberMindbody is looking for a Product Operations
Lead. You will be responsible for setting up the processes and
tools required to support our product development organization. You
will work closely with product managers, designers, engineers,
customer experience and executive stakeholders to ensure that we
deliver and effectively roll out impactful and differentiated
products to our customers.About the role
- Develop and implement processes and tools to continuously
improve our product development lifecycle, driving greater impact,
quality, velocity, and cross-functional alignment.
- Continuously examine, experiment, and measure improvements to
our operating model and processes; level up the organization
through clear and widely adopted standards.
- Run our product roadmapping cycles, working closely with
product managers and engineering managers to ensure that roadmaps
are clear and tie back to company business goals and OKRs
- Track key roadmap updates and partner with product marketing to
drive cross-functional communication to customers, internal
stakeholders, and leadership
- Aggregate and report on core product metrics and inputs, e.g.,
engagement, adoption, NPS, usability, etc.
- Support team building and knowledge sharing across the Product
and Engineering organization through events, trainings, etc.
- Implement and drive structured customer product feedback
collection processes and program: e.g, beta testing, customer
advisory panelSkills & experience
- 5+ years of experience in product operations, product
management, or related roles.
- Strong project management skills, including the ability to
develop and manage project plans, timelines, budgets, and resource
- Excellent communication skills, with the ability to communicate
complex ideas and issues to technical and non-technical
- Strong analytical and problem-solving skills.
- Experience with project management tools such as JIRA,
- Demonstrated experience with analytics and reporting tools such
as Looker, Tableau, Pendo, Mixpanel, and Excel. Strong SQL skills.
If you are passionate about building scalable processes, driving
business impact through technology, and generally building a
culture of continuous improvement and curiosity, we want to hear
from you. This is a unique opportunity to join a market leader at
the forefront of the wellness industry.Pay transparencyIt is
Mindbody's intent to pay all Team Members competitive wages and
salaries that are motivational, fair and equitable. The goal of
Mindbody's compensation program is to be transparent, attract
potential employees, meet the needs of all current employees, and
encourage Team Members to stay with our organization.Actual
compensation packages are based on several factors that are unique
to each candidate, including but not limited to skill set, depth of
experience, certifications, and specific work location.The base
salary range for this position in the United States is $122k to
$183k. The total compensation package for this position may also
include performance bonus, benefits and/or other applicable
incentive compensation plans.#LI-KX #PDEUSHave we piqued your
curiosity?Sound like the role for you? We'd love to hear from you!
Even if you're not 100% sure about potential fit, we still
encourage you to apply. We're looking for the right person, not the
perfect series of checkboxes.Mindbody is an Equal Opportunity
Employer. We highly value diversity at our company and encourage
people of all different backgrounds, experiences, abilities and
perspectives to apply. We do not discriminate on the basis of race,
religion, color, national origin, gender, sexual orientation, age,
marital status, veteran status, disability status, or other
protected characteristics. -
Keywords: Mindbody, San Luis Obispo , Product Operations Lead, Other , San Luis Obispo, California
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