Hospitality Lead

Company: Crimson Wine
Location: San Luis Obispo
Posted on: May 19, 2023

Job Description:

19 days ago Requisition ID: 1285 Chamisal made history in 1973 as the first winery in Edna Valley to plant grapevines. Just 10 minutes from downtown San Luis Obispo, our tasting room offers sustainably produced wines painted with gorgeous natural scenery. - As farmers and stewards of the land, we're constantly striving to find its highest and best use. Our unique soil types and proximity to the ocean have convinced us that it's Chardonnay and Pinot Noir. At Chamisal, we're committed to growing truly world-class Chardonnay and Pinot Noir while showcasing our vineyard's unique characteristics. Chamisal Vineyards has been SIP (Sustainability in Practice) certified in the vineyards since 2010 and we were the second-ever winery to be SIP-certified in 2016, though the winery has always gone above and beyond the requirements to maintain the health of our vineyards and improve biodiversity in the area. - Position Summary: The Hospitality Lead for Chamisal Vineyards is a key member of the guest relations team and is the initial contact that most guests have when visiting the estate. Therefore, exemplary communication skills, a professional demeanor and a high level of customer service are required to ensure that all guests receive an experience that is congruent with the philosophy and customer service values of Chamisal Vineyards. As a lead member of the team, the position will be responsible for overseeing all aspects of the Tasting room when the manager and/or supervisor is not present. The ideal candidate must be systems savvy, extremely detailed oriented, the flexibility to manage multiple priorities and work well in a team environment. - -
Essential Duties and Responsibilities: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodations or other reasons.

• Greets every guest with a warm and gracious welcome, creating a memorable first impression.
• Explains tasting experiences, protocols, and introduces guests to their Tasting Room concierge
• Assists in responding to appointment requests and emails in a timely and professional manner for winery tour and tasting requests.
• Helps with organizing and managing reservation database and works collaboratively in managing daily customer flow.
• Distributes daily appointment schedule to the winery staff.
• Engages with guests to ascertain information to personalize their experience, who referred them, where are they staying, are they local, etc.
• Assists guests with recommendations/reservations for hotels, restaurants, spas, and other wineries.
• Assists in end of day closing procedures (bottle counts, tabulating 'pour' wines, closing registers, etc.).
• Maintains safety and Covid protocol main tasting areas -
• Continuously monitors the general appearance, temperature & ambiance of the Tasting Room, Restrooms, and outdoor guest areas throughout the day. Hosting
  • Conduct winery tours and tastings for members, and host walk-ins as required.
  • Actively promotes the sale of wines and wine club in tasting room. Outreach and Relationships
    • Assists in managing winery outreach program including development and maintenance of outreach targets, outreach collateral, outreach incentive programs and data input.
    • Builds and maintains relationships with other concierges for referrals to the winery for our tours and tastings
    • Relationship management of VIPs, sales, requests, visits, outreach, white-glove service standards.
    • Assists with setup of special appointment requests.
    • Provides back-up support to the Guest Service Department and Wine Club Team as required.
    • Collaborates with Trade Liaison for the necessary staff and resources required to host all trade requests. Lead Responsibilities
      • In the absence of Tasting Room Manager assign and supervise Tasting Room staff in their duties - including pre-shift communication, open and closing procedures in Tasting Room, floor assignments, lunch schedules, end of day paperwork and communication, stocking of Tasting Room, etc.
      • Communicates updates and reminders effectively to tasting room staff throughout shift.
      • Coordinate with Tasting Room Manager purchasing, inventory, and maintenance of tasting room supplies, non-wine merchandise and wine inventory.
      • Collaborate with management with onboarding and ongoing training of Tasting Room team.
      • Assist manager in compiling reports to analyze daily, monthly & annual sales metrics.
      • Assist manager with tasting room operations including but not limited to systems management, order management, in-house shipping, compliance, and general administration. -
      • Assist manager with execution of events, special visits, trainings, and corporate functions. -
      • Familiarize with social media postings as they pertain to the daily operations specific to DTC. Communicate and update management and team as appropriate. Education, Training and Other Requirements:
        • AA or BA degree helpful, but not required
        • 2-3 years' experience in a winery DTC, hotel or restaurant setting.
        • Capable of remaining calm and professional during peak visitor periods.
        • Must have excellent knowledge of wine and food with enthusiasm to continually learn new information and share knowledge with guests and other co-workers.
        • Excellent written and verbal communication skills (via telephone, e-mail and face-to-face) are required.
        • Proficiency in POS systems and CRM software.
        • Experience with Tock a plus. -
        • Able to coordinate and manage multiple projects.
        • Detail oriented and ability to maintain, create and manage an organizational system.
        • Interact with the public and staff in a positive, professional manner.
        • Enthusiastic, passionate, and dynamic communication style.
        • Comfortable speaking in front of crowds.
        • Self-aware, able to work independently, and driven to make a difference.
        • Must have a positive attitude and outlook with the ability to work within a team atmosphere.
        • Professional appearance consistent with a luxury brand.
        • Must be 21 years of age.
        • Must be able to lift 40 lbs. and pass a physical exam and a drug test.
        • Must be able to work in a standing position for long periods of time.
        • Must be able to work in a busy, weekend tasting room environment.
        • Must adhere to all company policies and safety guidelines. -
        • Must be able to work a flexible schedule including weekends and holidays Crimson Wine Group is committed to creating a workplace and culture that celebrates diversity, equity and inclusion as part of what makes us a little different and a lot better. Our success is informed by the wide range of experiences and perspectives that our team brings to each of our wines - from vine to bottle and beyond. We encourage all applicants with a vision for creating a more equitable, inclusive and diverse wine industry to apply to join our team at Crimson Wine Group. All applicants will receive consideration for employment without regard to all federally and state protected classes. If you require assistance to participate in the application process, please contact us at - HR@Crimsonwinegroup.com . The projected hourly pay range for this position is $22.00 to $24.50 per hour (in addition to tips and commission). The stated range is the projected compensation for this position however the actual compensation offered may vary based on job-related factors such as (but not limited to) candidate qualifications, related experience and education, candidate work location and market data. Crimson Wine Group reserves the right to modify the pay range/rate at any time in the future.

Keywords: Crimson Wine, San Luis Obispo , Hospitality Lead, Other , San Luis Obispo, California