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Application Support Lead

Company: TransUnion
Location: San Luis Obispo
Posted on: November 24, 2018

Job Description:

Application Support Lead


educational opportunities to help consumers understand and leverage access to

credit can help them make smarter decisions that improve financial standing and

quality of life." - John Danaher (EVP - Consumer



we'll bring:

  • A

    work environment that encourages collaboration and innovation. We consistently

    explore new technologies and tools to be agile.
  • Flexible

    time off, workplace flexibility, an environment that welcomes continued

    professional growth through support of tuition reimbursement, conferences and

  • Our

    culture encourages our people to hone current skills and build new

    capabilities, while discovering their genius.
  • This

    is a techno managerial role that gives tremendous visibility and exposure into

    the current state as well as the future state of the enterprise.


    you'll bring:

    • Experience

      working with both internal and 3rd party teams like App development, DevOps,

      Architecture, Business Analysts etc in preparing release plans, preparing

      support documentation, planning support trainings, release preparing and rollout

    • Hands-on

      experience in performing releases and supporting enterprise level applications.
    • Hands-on

      experience with technologies like F5 LTM/ GTM, Weblogic/ Wildfly (or similar

      platform), Puppet, Docker, Docket Swarm, CVS, SVN, GIT, Shell / Perl / Python

      and other leading platforms/ tools
    • Strong

      experience on Windows, Linux/Unix environment
    • Hands-on

      knowledge of SQL and analytics tools like Spotfire/ Tableau is desired.
    • Good

      knowledge of leading industry support tools Wily/AppDynamics/DynaTrace, Nagios,

      ZenOSS, Splunk, Google Analytics, etc

      We'd love to see:

      • Bachelor's degree in Information Systems, Computer Science, or related field
      • 8 years' experience with at least 3 years in technical and people leadership role in Application Support, Software Configuration, Release and Deployment management.

        Impact you'll make:

        • Lead and manage the end to end application release process including planning, release review, readiness, deployment, go/no-go decisions and production release.
        • Coordinate with various IT teams including channel development teams, program management, DevOps, QA etc to plan, schedule and coordinate releases
        • Provide second/ third level application support for business impacting issues. Must be available 7/24 for all bridge and incident calls.
        • Manage a team of about 10 engineers across onsite and offshore locations. The responsibility includes both technical as well as people management functions like technical mentorship, Escalation Support, Recruiting/ hiring, training, performance management etc.
        • Identify and implement automation opportunities to optimize the release and support process
        • Prepare, present and drive service improvement plans to improve performance, quality and productivity of the team.
        • Develop and manage process, procedures, runbooks, technical diagrams and other documentation for release, configuration and application support process.
          We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.



          Keywords: TransUnion, San Luis Obispo , Application Support Lead, Other , San Luis Obispo, California

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