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User Research Intern

Company: MINDBODY, Inc
Location: San Luis Obispo
Posted on: May 11, 2019

Job Description:

The User Research Internship is a part-time program that supports the academic growth of CalPoly students interested in the User Experience field, with the potential for full-time hire after graduation. Interns will gain practical, hands-on experience in various research methodologies, with a focus on survey creation, interviewing, usability testing, and screening/recruiting participants. Interns will work out of the SLO office for 15+ hr/wk on a set (but flexible) schedule. MINIMUM QUALIFICATIONS AND REQUIREMENTS: * Experience conducting research in the social sciences or humanities * Experience analyzing/coding qualitative and/or quantitative data * Experience interviewing research participants * Experience building rapport with research participants PRINCIPAL DUTIES AND RESPONSIBILITIES: I. Prepare, Conduct, Analyze Research * Create surveys using SurveyGizmo * Run usability tests and interview clients on the phone/in person * Analyze quantitative and qualitative research * Prepare research readouts/decks that effectively communicate research findings to stakeholders II. Recruit Research Participants * Work with UX Researchers to determine target-user traits/criteria * Create screeners to ensure participants meet the criteria * Work with data scientists to pull lists of clients who qualify for research * Write recruiting emails to clients to encourage them to participate in research * Use Ethn.io tool to schedule the research meetings, most of which happen on the phone * Book meeting rooms and invite team members to research sessions using Outlook * Keep our research database updated (aka, clients who have opted-in to do research with us) * Purchase and send Amazon gift cards to clients who have participated in a research study III. Support the UX Research Team * Take details notes during research sessions and brainstorm meetings * Contact clients via email and phone to book on-site visits to their business * Support the workload of UX Researchers & Recruiters as needed * All other duties as assignedSDL2017

Keywords: MINDBODY, Inc, San Luis Obispo , User Research Intern, Other , San Luis Obispo, California

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