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BRAND AMBASSADOR LEAD - San Luis Obispo

Company: Poached
Location: San Luis Obispo
Posted on: October 3, 2019

Job Description:

POSITION SUMMARYThe Brand Ambassador Lead at Urban Remedy influences others by inspiring and demonstrating a strong work ethic, has an intuitive sense of how to improve the customer experience and a passion for delivering results.-- Authentically connects with customers to inspire a participation in the local organic food movement. Demonstrates an understanding of the competitive landscape and educates self about the natural/organic food industry. The Brand Ambassador Lead has an understanding and knowledge of the Urban Remedy brand story. --Assist in cultivating --a culture that is aligned with Urban Remedy's core values and promotes our mission and belief that Food is Healing. Strong communication skills and regularly communicate with their District Manager, Support Partners and Support Center to ensure seamless operations. The Brand Ambassador Lead ensures all internal and external customers receive exemplary customer service and receives a positive store/brand experience while maintaining extremely strong brand integrity.Urban Remedy's core values of Our Foundation, Accountability, Creativity, Change, Integrity and Empowerment guide our--team in representing Urban Remedy to our associates, vendors, customers, and the media. All employees are expected to embrace these core values as part of their daily work-life with Urban Remedy.MAJOR RESPONSIBILITIESPEOPLE-------------- Ability to work effectively with little supervision.-------------- Works well with others.-------------- Maintains dress code and personal hygiene in accordance with Company Policy.-------------- Creates and maintains a people first environment.-------------- Complies with Company policies, procedures and directives.-------------- Takes appropriate Meal Periods and Rest Breaks to comply with all labor laws. -------------- Accountable for accurate time and attendance record keeping. -------------- Attends mandatory meetings and conference calls.-------------- Maintains relationship with Wholesale Store Managers and other Support Partners, such as Jyve.-------------- Ensure Jyve team complies with all Company (both WF and UR) policies, procedures and program initiatives.CUSTOMER EXPERIENCE-------------- Creates and maintains an environment where customers are treated fairly and with dignity and respect in the spirit of Urban Remedy's core values.-------------- Educates and motivates customers about promotions, product knowledge and new products.-------------- Exudes a positive, professional and energetic demeanor while delivering exempliary customer service at all times.-------------- Conducts demos weekly to drive trial, awareness and education of products.OPERATIONAL EXCELLENCE-------------- Accountable for all kiosk operations and functions including managing kiosk orders, scheduling, inventory management, re-merchandising, pulling backstock and purging to ensure sales goals are met.-------------- Maintains kiosk merchandising and cleanliness per Company Plonagram standards.-------------- Complies with Food Handlers certification requirements.-------------- Immediately reports general kiosk maintenance or any other issues to District Manager.-------------- Follows through with customer comments and requests to District Manager.-------------- Immediately reports product quality and inventory discrepancies to District Manager.-------------- Demonstrates understanding of the P&L to maximize store financial goals.-------------- Works with District Manager and peers to develop best practices, process improvement and other additional projects to support growth.-------------- Performs other job duties as requested. QUALIFICATIONSPosition-Specific Skills -------------- 1- 2 years of retail or merchandising experience.-------------- Strong communication skills; proficient in English in both spoken and written.-------------- Truly believes Food is Healing and has a genuine passion towards the natural/organic food movement.-------------- Ability to model the Urban Remedy culture in every interaction and relationship with customers.-------------- An innovative mind that thrives in an environment of change and creativity.-------------- Food handling and safety knowledge.-------------- Professional, energetic and positive demeanor. --Leadership Skills ------------ A strong customer focus and service orientation.------------ Authentic and approachable personality that can connect with a diverse range or people.------------ A motivated self-starter who can work well both independently and as part of a team.------------ A high sense integrity, professional courage, and sound judgment.Technical Skills -------------- Ability to achieve results working independently.-------------- Strong prioritizing and time management skills.-------------- Ability to multi-task in a fast paced work environment and have fun!Education/Training-------------- High school diploma.-------------- Food handling and safety certification.

Keywords: Poached, San Luis Obispo , BRAND AMBASSADOR LEAD - San Luis Obispo, Other , San Luis Obispo, California

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