SanLuisObispoRecruiter Since 2001
the smart solution for San Luis Obispo jobs

Patient Experience Coordinator

Company: Dignity Health
Location: San Luis Obispo
Posted on: November 4, 2019

Job Description:

Responsibilities:Position Summary:Patient Experience Coordinator/Clinical Operations Improvement(COI) Lead functions in a combined role that provides oversight and direction for patient experience and COI. The Patient Experience Lead position functions collaboratively with members of the FHMC management staff to identify implement and monitor service satisfaction strategies. The manager utilizes patient experience data collection resources and management feedback to facilitate processes resulting in patient perception improvement. The lead will serve as education resource specialist to facilitate offerings for new and existing employees, and volunteers in FHMC service standards, including, but not limited to AIDET and Service Excellence Principles. Clinical Operations Improvement(COI) encompasses performance improvement initiatives. Act as a catalyst for change and a motivational force to transform the organizational culture to one of frontline-led continuous improvement. Drive operational improvements through COI teams, using LEAN principles. Identify organizational learning needs, facilitate training/mentoring activities, and act as an internal coach and consultant to leaders, physicians, and staff, to achieve the goal of imbedding LEAN tools and methodology throughout the facility. A A #RN@DHQualificationsMinimum:

  • Experience using LEAN/Transformational Care tools and methodology when leading teams required
  • Bachelor's Degree in a healthcare related field or business
  • Demonstrated change agent and leader, with a passion for energizing and changing an organization.
  • Excellent organizational skills required, with the ability to manage multiple complex projects simultaneously.
  • Must display ability to prioritize, plan and execute.
  • Superior leadership/management skills are needed, with an emphasis on interpersonal communication and influencing being key.
  • Must remain flexible and be comfortable with ambiguity within a very demanding, constantly changing environment.
  • Able to operate skillfully within all levels of the organization and lead in a team-oriented environment.
  • Seek out opportunities to learn and grow.
  • Possess excellent oral and written communication skills.
  • Proficient at Microsoft Office Suite: Word, Excel and PowerPoint.
  • Display sound judgment, tact, discretion, and ability to develop and sustain a cooperative working relationship with all levels of employees,physicians and customers.
  • This position interacts with Dignity Health patients/families, employees, physicians, consultants, local and system leaders.
  • Occasional travel may be required to various Dignity Health facilities, especially throughout the service area.
  • REGISTERED NURSE (RN), Registered Nursing / BSN
  • Must possess demonstrated strong problem-solving capabilities, and analytical skills.
  • Must possess knowledge and ability to use computer systems and programs.
  • Must possess the a ility to communicate effectively with allA levels of hospital personnel.
  • Demonstrated knowledge of patient perception monitoring processes and service satisfaction improvement strategies.Preferred:
    • Patient care or patient relations experience preferred.
    • Five years of experience with healthcare operations strongly preferred
    • Experience using at least one health information system
    • BSN Master's Degree in a healthcare, business, finance or related field
    • Lean Six Sigma Black Belt training strongly preferred; Lean Six Sigma certification

Keywords: Dignity Health, San Luis Obispo , Patient Experience Coordinator, Other , San Luis Obispo, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


RN / L&D
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription Coverage
Company: Cross Country Nurses
Location: Bakersfield
Posted on: 11/16/2019

Inside Sales Specialist - Bakersfield
Description: About Core amp MainCore amp Main is one of North America s largest distributors of water, sewer, storm, fusible piping and fire protection infrastructure products that serves the needs of both (more...)
Company: Core and Main
Location: Bakersfield
Posted on: 11/16/2019

RN / Pediatric Intensive Care Unit
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription Coverage
Company: Cross Country Nurses
Location: Bakersfield
Posted on: 11/16/2019


RN / Gastroenterology Laboratory - Bakersfield
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription
Company: Cross Country Nurses
Location: Bakersfield
Posted on: 11/16/2019

RN / Mother/Baby Couplet Care - Bakersfield
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription Coverage
Company: Cross Country Nurses
Location: Bakersfield
Posted on: 11/16/2019

RN / Pediatrics
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription
Company: Cross Country Nurses
Location: Bakersfield
Posted on: 11/16/2019

RN / Recovery Room
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription
Company: Cross Country Nurses
Location: Bakersfield
Posted on: 11/16/2019

RN / Orthopedic Medical Surgical - Bakersfield
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription Coverage
Company: Cross Country Nurses
Location: Bakersfield
Posted on: 11/16/2019

Merrill Lynch Financial Advisor Development Program
Description: Job Description: THE FADP PROGRAM SETS YOU UP FOR SUCCESS AS A FINANCIAL ADVISOR Our advisor development program is an award-winning program 1 for professionals who wish to build a wealth management (more...)
Company: Bank of America
Location: Bakersfield
Posted on: 11/16/2019

RN / Burn Intensive Care Unit - Bakersfield
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription Coverage
Company: Cross Country Nurses
Location: Bakersfield
Posted on: 11/16/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Luis Obispo RSS job feeds