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IT Support Specialist

Company: Coastal Cardiology, A Medical Corporation
Location: San Luis Obispo
Posted on: November 9, 2019

Job Description:

Here we grow again! We are a successful, growing practice offering state-of-the-art Cardiology healthcare and we are looking for the best to join the best! We offer beautiful surroundings, great benefits, and a culture that fosters teamwork and have the following career opportunity:
Coastal Cardiology is looking for a full-time IT Support Specialist for our three locations.IT Support Specialist works in close conjunction with our managed service provider (MSP) to support practice staff and operations in diverse and significant ways. There is excellent growth potential and a path to leadership with this position.
RESPONSIBILITIES--- Provide help-desk support and technology training to the end-user community.--- Coordinate issue resolution with appropriate IT-related vendors.--- Conduct departmental assessments for technology utilization by department and location.--- Assist management team with software adoption and reporting.--- Onboard new staff with technology orientation.--- Follow all practice safety, privacy and security policies, including restricted access areas by safeguarding keyless entry codes and maintaining strict password confidentiality.--- Demonstrate a strong commitment to the organization and values of Coastal Cardiology.--- All other duties as assigned by physicians and administrators.KNOWLEDGE--- Fundamental familiarity with Information Technology in a healthcare setting.--- Experience with eClinicalWorks (eCW) a plus.--- Correct grammar, spelling, and punctuation in written and oral communications.SKILLS & ABILITIES--- Robust troubleshooting skills.--- Establish priorities and multitask effectively.--- Generate thorough and accurate documentation.--- Maintain organized systems to ensure timely workflow.--- Ability to read, understand, and follow oral and written instruction.--- Display customer service principles and techniques in calm and pleasant interactions.--- Communicate well and work effectively with staff, MSP, and other IT-related vendors.--- Adequate interpersonal skills and the capacity to accommodate for diverse knowledge levels, learning styles, and personality types.--- Demonstrate competency with practice systems including hardware, software and combinations such as our phone system.EDUCATION & EXPERIENCE

  • Bachelor's or Technical degree in technology related field; equivalent and relevant experience can substitute for educational requirements.Minimum of three (3) years demonstrated proficiency and experience deploying, supporting, or troubleshooting software and computer systems.
  • Three (3) year healthcare IT experience preferred.
  • Prefer at least (1) of the following certifications: CompTIA (A+, Server+, Security+, Cloud+ or Network+), Microsoft (MTA, MCSA, or MCSE), VMware (VCA or VCP), Cisco (CCNA, CCNP, CMNA, CMNP), or equivalent.

Keywords: Coastal Cardiology, A Medical Corporation, San Luis Obispo , IT Support Specialist, Other , San Luis Obispo, California

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