Donor Recruiter - SLO / FT
Location: San Luis Obispo
Posted on: November 28, 2019
PRIMARY PURPOSE : Under direct supervision, this position is
responsible for customer service to donors for the purpose of
increasing donor frequency and maintaining donor retention. DUTIES
AND RESPONSIBILITIES : Performs all assigned duties in compliance
with internal SOPs and external regulations. Brings compliance
issues to the attention of management. Assures quality customer
service to all customers. Retains current donors by rebooking
donation appointments. Explains and/or enrolls donors in frequent
donor programs. Assists Donor Services staff with donor flow,
monitors wait times, and communicates with donors and/or staff
regarding wait times. Educates donors on pertinent issues (e.g. the
donation process, blood needs, blood components, etc.) Converts
donors to automated and other new collection technologies to
optimize the donation opportunity. Assists donors, blood center
staff and coordinators in resolving customer service issues.
Administers customer service and marketing surveys to donors.
Collects data and prepares reports, as assigned and performs other
clerical duties, as needed. Presents promotional gift items and
recognition; monitors and replenishes promotion inventory, as
required. Performs all other duties, at the discretion of
management, as assigned. REQUIREMENTS: Knowledge/ Education High
school graduate or GED required. Licenses/ Certifications None.
Experience One year experience in related field required.
Skills/Abilities Able to work in a team environment. Strong
customer service skills and ability to analyze customer-related
situations and take appropriate action. Effective communication
skills, both verbally and in writing. Able to maintain
confidentiality. Good working knowledge of PC software preferred.
Keywords: Vitalant, San Luis Obispo , Donor Recruiter - SLO / FT, Other , San Luis Obispo, California
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