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IT Technician

Company: Jobot
Location: San Luis Obispo
Posted on: May 27, 2023

Job Description:

IT Technician / San Luis Obispo
This Jobot Job is hosted by: Justin Goldszer
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $60,000 - $80,000 per year
A bit about us:
We are seeking a highly motivated and skilled San Luis Obispo local IT Technician to join our team in the Finance industry. We're about a 50/50 split on Windows vs. Apple support and we're looking primarily for that true help desk triage, intake work.
If you are a highly motivated and skilled IT Technician with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity in San Luis Obispo.
Why join us?

  • Provide technical support to end-users via phone, email, and in-person
  • Troubleshoot and resolve hardware and software issues for Windows and Mac operating systems
  • Perform basic network troubleshooting
  • Document issues and resolutions in a ticketing system
  • Escalate issues to appropriate teams when necessary
  • Install and configure software and hardware for end-users
  • Provide training to end-users on software and hardware usage
  • Maintain accurate inventory of IT assets
  • Assist with IT projects as needed Job Details
    • High school diploma or equivalent required
    • 2+ year experience providing Service Desk or Customer Service support in a business-critical environment required
    • Previous experience in Service Now a plus
    • Ability to exercise good judgement of priorities based on customer impact
    • Adaptable to new technologies and processes
    • Customer Service, ITIL, or Desktop Administration certifications preferred
    • Intermediate knowledge of Windows Operating System
    • Basic knowledge of Mac Operating Systems
    • General iPhone and Android phone troubleshooting skills
    • An affinity for providing exceptional customer service
    • Familiarity with Office 365 administration
    • Excellent communication (both oral and written), documentation, and interpersonal skills.
      Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Keywords: Jobot, San Luis Obispo , IT Technician, Professions , San Luis Obispo, California

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